Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
344,828
Calendar icon
AVG. MONTH
7,594
Total Reviews
Star icon
SINCE 2014
5,248
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,248 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3804
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    The only interaction I had was signing up for the policy. The process was fast, good communication and employees were very knowledgeable plus the price was good.

    Sandra from TN
    Review Received: March 19, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    My gallbladder decided I was NOT to take the trip. I received my full insurance amount. The site was easy to use and the customer service rep knowledgable and helpful. Thank you.

    Your rating system does not allow for N/A answers so it got a 1 star

    CG from CO
    Review Received: March 19, 2019
    Was this review helpful?
    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    I unfortunately messed up my email address however you staff corrected it quickly

    Debra from MA
    Review Received: March 18, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I needed dental care during my trip and emailed customer service about my coverage and received an immediate response. Very helpful. Will buy this coverage again!

    Cheryl from WA
    Review Received: March 17, 2019
    Was this review helpful?
    3 out of 3 people found this review helpful
    Tin Leg policy: Standard

    I had a possible trip cancelation because of a jury duty summons. I was surprised that it was not a covered situation. I guess I need to read the policy coverage better. Jury call was cancelled so I made my trip.

    William from IN
    Review Received: March 12, 2019
    Was this review helpful?
    4 out of 5 people found this review helpful
    Tin Leg policy: Standard

    We are able to match travel insurance with our needs for each trip we take.

    Deborah from CT
    Review Received: March 10, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    I became ill a couple days before the trip, running a high fever, etc. I was still hoping to make the trip but the evening before departure was still running a fever and feeling poorly. I went to Urgent Care and was tested and found to have Influenza A (despite having had a flu shot!). I was contagious and would be for at least a couple more days plus feeling poorly and was advised not to travel. I filed a claim and was very impressed with how quickly it was addressed. I emailed required documentation within a couple of hours of doing my phone interview and was notified a few hours later that my claim was approved and a check would be mailed shortly. It was so easy and fast. Thank you! I have purchased travel insurance through Tin Leg many times before but never had to file a claim till now. So impressed.

    Kathleen from MN
    Review Received: March 5, 2019
    Was this review helpful?
    16 out of 16 people found this review helpful
    Tin Leg policy: Luxury

    Our claim was handled very promptly and professionally.

    Douglas from CO
    Review Received: March 4, 2019
    Was this review helpful?
    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    By and large, the experience was painless and I would recommend Tin leg to friends.
    However, on my claim, I would have appreciated a summary of charges that were paid and those that weren't (and why).

    Ray from RI
    Review Received: March 1, 2019
    Was this review helpful?
    10 out of 10 people found this review helpful
    Tin Leg policy: Luxury

    15 year old daughter so wanted to make sure all bases were covered in case of emergency.

    Rebecca from AZ
    Review Received: February 28, 2019
    Was this review helpful?
    0 out of 1 people found this review helpful