Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
The only interaction I had was signing up for the policy. The process was fast, good communication and employees were very knowledgeable plus the price was good.
My gallbladder decided I was NOT to take the trip. I received my full insurance amount. The site was easy to use and the customer service rep knowledgable and helpful. Thank you.
Your rating system does not allow for N/A answers so it got a 1 star
I unfortunately messed up my email address however you staff corrected it quickly
I needed dental care during my trip and emailed customer service about my coverage and received an immediate response. Very helpful. Will buy this coverage again!
I had a possible trip cancelation because of a jury duty summons. I was surprised that it was not a covered situation. I guess I need to read the policy coverage better. Jury call was cancelled so I made my trip.
We are able to match travel insurance with our needs for each trip we take.
I became ill a couple days before the trip, running a high fever, etc. I was still hoping to make the trip but the evening before departure was still running a fever and feeling poorly. I went to Urgent Care and was tested and found to have Influenza A (despite having had a flu shot!). I was contagious and would be for at least a couple more days plus feeling poorly and was advised not to travel. I filed a claim and was very impressed with how quickly it was addressed. I emailed required documentation within a couple of hours of doing my phone interview and was notified a few hours later that my claim was approved and a check would be mailed shortly. It was so easy and fast. Thank you! I have purchased travel insurance through Tin Leg many times before but never had to file a claim till now. So impressed.
Our claim was handled very promptly and professionally.
By and large, the experience was painless and I would recommend Tin leg to friends.
However, on my claim, I would have appreciated a summary of charges that were paid and those that weren't (and why).
15 year old daughter so wanted to make sure all bases were covered in case of emergency.