Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
417,699
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AVG. MONTH
8,397
Total Reviews
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SINCE 2014
5,809
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,809 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4201
  • 4
    971
  • 3
    351
  • 2
    133
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  • Tin Leg policy: Gold

    I had great experiences and dealing with Squaremouth.

    This is the fifth policy that I bought in the last 10 years.

    Representatives have been extremely helpful in making my Select selection and purchase.

    I have had two occasions to file major claims. Each one was easy to file and received more than expected reimbursement.

    James Q from FL
    Review Received: June 9, 2026
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    2 out of 2 people found this review helpful
    Response from Tin Leg

    Thank you for sharing! We’re so glad to hear you had a positive experience with us. We truly appreciate your loyalty and are grateful you continue to choose Squaremouth for your travels year after year. It’s an honor to be part of your trips!

    Tin Leg policy: Gold

    I called Tin Leg shortly after purchasing the policy regarding a coverage issue. I was assisted by a lady whose name Was Cindy. She was very helpful and scheduled a time to call me back which she did as promised with the info I needed. She is a credit to your organization.
    This was my third time to buy a policy from Tin Leg , I had a claim on the second policy which was handled very quickly and to my complete satisfaction. I will not hesitate to buy from you again.

    Timothy from OR
    Review Received: June 9, 2026
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    1 out of 1 people found this review helpful
    Response from Tin Leg

    That’s fantastic to hear—thank you for the kind words! We’re thrilled you had a great experience with Tin Leg, and we truly appreciate your trust in us for your travel protection.

    Tin Leg policy: Gold

    I am sad that I had a return fight incident and have to file a claim. It’s exhausting to pull together but I am hopeful Tin Leg will assist when needed with clarification of the process.

    Kathryn from AZ
    Review Received: June 9, 2026
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    0 out of 0 people found this review helpful

    Review Updated: 07/09/2026

    I always suspected that travel insurance, like any insurance, was that the coverage is cloaked in nuanced legalese where the onus is placed on the customer to “prove” their claim when something goes awry out of the customer’s control. I suspect I was dealing with an AI customer service rep, sad. The system of providing and uploading the necessary “proof” seemed to prove that instead of what appeared at first to be simple instead morphed into the usual system of one providing information (glitchy downloading at times where info not being acknowledged by email or disappearing and needing to be redownloaded) only to be asked for a different format or different type of receipt. I understand the need for information, what I cannot abide is the agreement that something out of my control occurred but it is no one’s liability because no entity will accept that liability. My role was to provide profit for an insurance company, 3 airlines, 2 hotels, and my charge card. Thank you for that service. I now know to not buy travel insurance except for catastrophic medical.

    Tin Leg policy: Luxury

    Still processing a claim for medical expenses

    Edwin Jr from FL
    Review Received: June 8, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I am still waiting to hear if my claim is accepted

    Jill from AL
    Review Received: June 8, 2026
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    good and inexpensive

    Mark from GA
    Review Received: June 7, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Went very smoothly, and they handled my question about a possible pre-existing condition fast and efficiently.

    Steve M from CO
    Review Received: June 7, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I have booked with TinLeaf a half dozen times. Never needed to make a claim but comforted in knowing I had coverage. Yhey are competitive if not less expensive.

    TRAVELJUNKIE from CA
    Review Received: June 7, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I purchased Tin Leg Gold travel insurance for $72. This was for a trip to Ecuadorian Amazon. This was my second time buying coverage from Tin Leg. The first time I didn't file a claim.
    On my return trip, I missed a connecting flight from Miami to Charlotte because American Airlines experienced baggage unloading and carousel problems. The missed connection added 11 hours to my travel time. During the delay, I purchased Orajel for a painful insect bite I had received while working in the Amazon and made eating difficult. I bought two meals during the extended wait. The total claim was only $42.
    Despite the small amount involved, Tin Leg required multiple rounds of documentation: receipts, travel itineraries, ticket information, and then additional screenshots from Expedia. I provided everything requested. After all that, my claim was denied.
    What disappointed me most was not the dollar amount but the claims process itself. The policy advertised travel delay and missed connection coverage, yet a straightforward $42 claim turned into repeated requests for paperwork followed by a denial. Based on my experience, travelers should read the policy very carefully and consider whether the claims process is worth the premium before purchasing Tin Leg insurance.
    Rating: 1/5 stars. I paid for peace of mind and received neither coverage nor a reasonable claims experience.

    Truman from VT
    Review Received: June 7, 2026
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    9 out of 9 people found this review helpful
    Response from Tin Leg

    Thank you for your feedback. To clarify the decision, travel insurance requires you to be treated by a physician during your trip and to provide a medical report for any claimed expenses. Regarding your missed connection claim, it was declined because the cause of the delay does not match the specific covered perils outlined in your policy. We understand this is disappointing news. If you have any further questions, please contact your claims adjuster directly via email.

    Tin Leg policy: Luxury

    Julie from CA
    Review Received: June 6, 2026
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    1 out of 1 people found this review helpful

    I contacted Tin Leg while traveling because of an emergency illness. I had asked what was required and if I needed to initiate a claim and was told nothing was required. When I logged the claim later it was denied because it was required that I get certification from a medical professional while we were there (which the agent never told me). Tin Leg's response was "oh well...you didnt ask about that", so now I am out over $5000, plus what I paid for the insurance fore 2 people to start with. A total scam

Last updated: November 11, 2026