Tin Leg Travel Insurance Reviews

Terrible. Super slow, unresponsive

Very easy to set up a policy on short notice.

After providing the receipts I waited ten days to have an interview. Then they asked for a bunch of stuff see below that I have no idea how to provide. In fact one of the things they asked for was a receipt, no other description given. Anyway here is the list of things they asked for:
Government Issued Photo Identification
Hotel confirmation or voucher
Itinerary - Original and Updated
Proof of purchase: Credit card statement or bank statement
Receipt
Travel provider baggage claim form
Confirmation of Baggage Return Date
Travel provider cancellation or delay explanation
Travel provider cancellation confirmation
Travel provider cancellation penalty or proof of no refund
Travel provider cancellation terms and conditions
Travel provider invoice, statement or receipt

Needless to say I'll have to waste more time to make another phone call to figure out what they are asking for. Pretty obvious they are trying to make me decide that it will take so much of my time to fulfill their requirements that I will simply give up.
I don't know how it is possible that this company gets such high ratings when you can see for yourself what kind of company they are.

Thank god I didn’t have to use it but knew it was there for me

I was promised 24 hour customer service but when I called for help when we were stranded at the airport, I was only able to reach their answering service and was told to call back during business hours. Very frustrating. Not as advertised.

Didn't need to use the insurance, so can't speak to the level or thoroughness of care - which is the really important part, but it was easy to purchase and comfort knowing we had it, mostly in case of a medical situation while my son was backpacking through the Andies.

Purchase of the policy online was easy. The price was very reasonable.
When I filed a claim for delayed baggage (6 full days in the South of France without most of my clothes),
The confirmation email was prompt.
Uploading the documents to the claim form was challenging and it’s still in the review process.

I had to cancel my trip to Israel due to unsafe conditions in June. Tin Leg is refusing cover one hotel due to misrepresenting their policy.
I am going to sue Tin Leg and expose this Ponzi scheme of taking customers premium and refusing to pay a claim.

Tin Leg is the United Health Care of travel insurance. Horrible experience, customer service is non existence. Get ready

Any questions are always answered clearly and politely

I filed a claim a week ago and have still not received a response.