Tin Leg Travel Insurance Reviews

The customer service rep was very helpful and reassuring when I spoke to them on the phone.

It wasn’t clear which is the correct number to call. I phoned the number on the policy and they told me I was calling the wrong number and gave me another number. When I called that number the recording said the office was closed (not 24 hrs). Very frustrating when you want an answer urgently, and was afraid that if I took a wrong step my insurance would be invalid.

Excellent experience

Efficient (no hassle) handling of our damaged luggage and its damaged contents reimbursement by Tin Leg.

This insurance was worthless. The issue was that the vendor lost its license from the Canadian Consumer Protection Bureau. This issue is apparently not covered by the policy, but of course, that wasn't obvious to me when I bought it. While it wasn't covered, I think the insurance co. should provide some representation and effort to challenge the vendor to receive at least some partial reimbursement. Or some partial refund of the insurance policy.
While I expect nothing with regard to this complaint, I want to register my dissatisfaction with any insurance company that provides little to no service for this issue, which we consumers have no way of knowing or predicting such possibilities. --Rhondo Tinsley

I received concise information from the customer service rep and didn’t have to wait on hold for a long time.

was unable to take trip due to medical changes incurred by husband before trip started

Great

Our trip was cancelled before departure due to my husband medical condition. The team from Tin Leg helped me process my claim in a very timely manner. They are so professional and I will definitely use and recommend Tin Leg to my friends and family.

Easy to get just the policy I needed. The phone rep was knowledgeable and friendly.