Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
345,071
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AVG. MONTH
7,611
Total Reviews
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SINCE 2014
5,249
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,249 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3805
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Standard

    Professional, courteous and speedy handling of claim. Far superior to other insurance companies that I have dealt with in past. Highly e
    Recommended.

    paul from TX
    Review Received: November 10, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Good price for peace of mind. After purchasing my insurance I was quite pleased to learn that five months later as my trip became more finalized I was able to add an unexpected additional expense to my policy quite easily.

    clw from CO
    Review Received: November 8, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I was not happy to see that the level of medecal insurance coverage was greatly reduced while the cost was increased. This was important to me as I am over 65 and have Medicare insurance which doesn’t cover me outside the US.

    Ira from NJ
    Review Received: November 7, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I had to amend my travel dates and customer service was responsive and prompt.

    Keith from OH
    Review Received: November 6, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Emergency assistance number worked well from Europe and responded effectively to the issue at hand

    Bruce from FL
    Review Received: November 5, 2018
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    1 out of 1 people found this review helpful

    Review Updated: 12/03/2018

    Tinleg provides excellent coverage.

    Tin Leg policy: Luxury

    I had no issues with the customer service department when I purchased my policy. They were informative and courteous. I did mention this company to several people on my trip and hopefully they will consider next time they travel. Since I did not need to make a claim I can not comment , but would hope to expect the same professional treatment as when I purchased the policy.

    Valerie from CT
    Review Received: November 4, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Easy to use...great customer service!

    David from GA
    Review Received: November 2, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I am in the process of filing a claim andjust spoke with a Tin Leg rep regarding it. Very simple and professional interaction.

    Denise from ID
    Review Received: November 2, 2018
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    4 out of 4 people found this review helpful

    Review Updated: 11/30/2018

    Clearly explained what was required to successfully submit my claim, and payment was promptly delivered.

    Tin Leg policy: Standard

    Easy to understand. Helpful.

    Ronald from NY
    Review Received: November 1, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    First rate. Your 24 hour assistance is true, you came to help us right away. You took the worry out of getting sick in another country and handled
    everything, even more that we ask for. I tell all my friends about your service. Thank you.

    henry from CA from CA
    Review Received: October 31, 2018
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    5 out of 5 people found this review helpful