Tin Leg Travel Insurance Reviews

My trip was cancelled as the first flight was cancelled. I tried to cancel my policy as I was not traveling but told I could not.

I couldn't file a claim because our VRBO was less than 100miles from our home residence. The customer service rep explained this to me and I reviewed my policy and found this. I think this should be highlighted more so people see it. I feel I wasted money for this policy.

I have filed a claim with Tinleg because I had to cancel my trip on account of illness. Tinleg seems to require an enormous amount of paperwork to document my claim. In addition to a Doctor statement, they also want copies of her medical records.

It started great the customer service was awesome and caring and professional but now its stalled asking whether I purchased the ticket and where and IDs, letter saying my plane ticket was canceled and not being happy with the letter from the airline doing there part for the taxes if it wasn't canceled they wouldn't be ding that.

The staff I spoke to were very knowledgeable, efficient, and patient. I needed the policy explained a few times and she was willing to answer every question with endless patience

Very accommodating as we changed trip dates and destinations.

Regarding the claim process. When you request documentation for the claim, don't wait a week to then come back and say that is not what we wanted...we need this instead. That is aggravating and a total waste of time. Someone should be reviewing the documentation and getting back to you the same day in order to prevent delays. I have worked in the insurance industry for over 30 years. This is best practice. If you want top of the food chain service this is what needs to be done.

I am waiting to file my claim as I am trying to get American Airlines to cover a non-refundable hotel night missed due to flight delay. How long do I have to file my claim? I called when that happened and was advised to wait until the trip was complete to file.

I tried to file a claim cause one of our travelers didn’t go. She didn’t go due to the health of her grandma and not being comfortable leaving the country. I was told I had to get medical records of her grandma. Her grandma isn’t dieing today but has had ongoing health issues that our girl wasn’t feeling comfortable going. I am not going to ask her for medical records. I will not be using your insurance again as I have never been asked this before when I have had to cancel one traveler in our group. Again. She isn’t dienjnf currently but her health was enough for Sam to not want to go.

I had to cancel my trip due to sickness and provide my ID, medical records, proof of payment and cancellation on JULY 8, 26. However, it was not sufficient and asked med to go to the Urgent Care and request that a doctor sign a physicians statement which is redundant and unnecessary because I had submitted the medical records.

I am still awaiting for refund. If I do not have my money in one week I will file a complaint with the DOI.