Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
324,900
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AVG. MONTH
6,913
Total Reviews
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SINCE 2014
5,114
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.08/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,114 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3714
  • 4
    863
  • 3
    308
  • 2
    117
  • 1
    112
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  • Tin Leg policy: Gold

    Tin Leg was useless. I was in a hospital in Italy for 30 days. Difficult to speak with them as they called in the middle of the night and nobody to speak with when I called back. Shuffled around. I didn't ask for much because my hospital stay was covered under Universal Health Care. I didn't ask for much but what I did ask for was refused. They did nothing. They did not cover anything. I would never use them again. And I tell everyone about my horrible experience with Tin Leg. I would have given them 0 stars had there been that option.

    Nancy from WA
    Review Received: November 21, 2025
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    0 out of 13 people found this review helpful
    Tin Leg policy: Gold

    Travel insurance worked as expected in a timely manner. Our connection was changed to 11 hours later than scheduled. We were reimbursed for our hotel and food. It took 9 business days with a few simple emails back and forth. I always travel with travel insurance. This is the second time the airlines said it wasn’t their fault and my travel insurance covered my expenses.

    Carolynn from OH
    Review Received: November 21, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I need to talk to them about my claim first and see how it goes.

    Xiulan from WA
    Review Received: November 20, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I appreciate the customer service.

    Deborah from AZ
    Review Received: November 18, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    The claims specialist is super professional and super nice. They informed me of every step of progress. Very impressive their efficiency and professionalism. SquareMouth Travel Insurance is absolutely deserved a 5 star rating!

    Ling Yuan from NY
    Review Received: November 17, 2025
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    0 out of 1 people found this review helpful
    Response from Tin Leg

    We love hearing this—thank you for the 5-star review! We're so glad we could meet your travel needs, and we’re grateful you chose Tin Leg to be part of your journey.

    Tin Leg policy: Gold

    Tin leg is putting us through many requirements that I don’t think are necessary. Like airline flights that are unrelated to the airline trip that resulted in delayed baggage.

    Suzette from NV
    Review Received: November 16, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Always positive experience. Easy to compare policies and make a decision.

    Traveler from GA
    Review Received: November 15, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Upon contact after my fall, your company set up a time to call me.

    Karen from GA
    Review Received: November 15, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    No respond on my claim

    Inessa from NY
    Review Received: November 13, 2025
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    0 out of 5 people found this review helpful
    Response from Tin Leg

    Thank you for taking the time to share your feedback. After reviewing your file, it appears our claims team did reach out multiple times by email beginning on 10/15; however, it looks like those messages may not have reached you. We’re currently attempting to contact you by phone to ensure we can reconnect and provide the information needed to move your claim forward. Please feel free to reach us directly at your earliest convenience, and we will be happy to assist right away.

    Tin Leg policy: Standard

    I have filed a claim with Tin Leg several weeks ago and provided them with related information. I was told that they will contact me for any additional information needed, but I have not heard back from them at all.

    Izzy from MD
    Review Received: November 12, 2025
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    0 out of 2 people found this review helpful