Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Silver
Hoops and mountains of paperwork that no normal person could jump through. I am a seasoned executive with 20 years experience and I barely endured your outrageous requests.
DOUGLAS from MOReview Received: October 22, 2025Was this review helpful?1 out of 1 people found this review helpfulResponse from Tin LegThank you for your feedback. We immediately reviewed your claim and want to confirm that we took swift action to correct the experience. Your file was expedited and, once reviewed by a supervisor, the necessary payment was processed immediately.
“Tin Leg policy: Silvercoming home my flight was canceled at JFK airport. I tried to call for assistant but did not get an answer on the phone. looked over policy and found it only cover $100 for the overnight canceled flight. all hotels cost were over $300 to $500. I ended up seeing in the airport. it was a bad experience.
ken from VAReview Received: October 20, 2025Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldTop notch company. Great coverage!
Paul from ILReview Received: October 20, 2025Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldAlways best information and options
Mary from MDReview Received: October 17, 2025Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldI can't really give a thorough rating without going through the claim process. That will tell me what the company is really like. In terms of purchasing policies, they are great. Lots of options with easy comparison.
Laurie from CAReview Received: October 16, 2025Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: LuxuryInitial purchase, documentation from Tin Leg as well as guidance when we called were excellent. We filed a claim for $ 652 and change after we returned. To date, Tin Leg has sent a response indicating that the claim has been approved and that a check for $ 595 is in the mail. They missed another $ 57 and change pharmacy change for which we have sent supporting documentation (again) and are awaiting a response which appears to be taking a while longer than our expectations. Claim processing and response would be 4 Stars or a bit less based on this delay.
Subramanian from OHReview Received: October 15, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 11/12/2025
Very satisfied despite the one issue which was resolved. Plan to use TinLeg and Squaremouth again for future travels.
“Tin Leg policy: GoldEasy and fast. I had a good experience.
Neftali from LAReview Received: October 15, 2025Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldI fractured my ankle in Spain and contacted Tin Leg for assistance. I was transferred three times on the phone. I didn’t receive much help how to proceed or what was covered during a very stressful time.
I was not cleared for travel back to the US until an orthopedist evaluated the injury 7-10 days later.
I have purchased travel insurance the past 15 years and luckily have never filed a claim with the same company. I read about Tin Leg in a travel blog being highly rated so I thought I’d try them this trip. Claim is in process so hopefully it will proceed smoothly.Rose Wilson from ORReview Received: October 15, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Tin LegWe appreciate you bringing this to our attention. We understand this was a frustrating experience. Your dedicated Claim Adjuster is the best person to walk you through the specifics of your Trip Interruption coverage and the process for reimbursing your new flight costs. Please reach out to your Claim Adjuster by email so we can set up a time to talk and provide the clarity you need.
“Tin Leg policy: StandardThey make it impossible to collect on a claim
Robert from WAReview Received: October 15, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Tin LegThank you for sharing your feedback. Your claim was closed because we were unable to receive the required medical records needed to process your claim. In order to review and pay claims, our process requires documentation to support the claim. We regret that your claim was not resolved as you hoped. For further clarification, please contact your assigned claim adjuster via email.
“Tin Leg policy: GoldSo far communication has been excellent and claims assistants have been helpful.
Sue Nell from ORReview Received: October 14, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 11/12/2025
I have had reason to file claims on three different trips and this was by far the best experience I've ever had. Communication was clear and timely. The claim was processed exactly according to the timeframe promised and I was fully compensated for my expenses. Bravo, Tin Leg!