Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
418,167
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AVG. MONTH
8,349
Total Reviews
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SINCE 2014
5,818
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,818 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4209
  • 4
    971
  • 3
    352
  • 2
    133
  • 1
    153
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  • Tin Leg policy: Standard

    Our trip to Budapest was predicated on an 84K rowing regatta on the Danube. My husband and six others from his local US rowing club were excited to participate, but we wanted to be certain that we had insurance coverage for a trip including an athletic event. Not all policies cover such events and it was not entirely clear which sports were covered. We were please with the policy we eventually purchased and were fortunate not to have to file a claim for anything during our trip. Unfortunately one of the rowers from the club experienced a blood clot (likely due to the long flight) and had to withdraw. He had no travel insurance and bore the cost for the ER, hospital stay and medicine out of pocket. He was able to fly home days later without delay, but it could have been very expensive to have to delay his return. We will always purchase travel insurance and just consider it a cost of traveling free of worry about unplanned events.

    Eugenia from WI
    Review Received: October 26, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Walter from WA
    Review Received: October 25, 2019
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    0 out of 0 people found this review helpful

    I never filled a claim.

    Tin Leg policy: Standard

    I have initiated a claim and am speaking to a representative tomorrow. My experience with the claim is yet to be determined

    James from NJ
    Review Received: October 24, 2019
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    2 out of 3 people found this review helpful

    Review Updated: 11/21/2019

    The claim process was quick and handled to my satisfaction. I will use this insurance in the future

    Tin Leg policy: Standard

    I will recommend Tin Leg to all my friends.

    Patricia from CA
    Review Received: October 22, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing the initial policy online was simple. Had to call TinLeg as we added cost to the trip in order to increase the policy amount. Customer service was excellent and had no problems changing the policy amount. However, it would be easier if those changes could have been done online as well.

    Philip from NC
    Review Received: October 22, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    All good so far. Will submit small claim shortly

    James from WA
    Review Received: October 22, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Adventure

    Prompt response and closure on our delayed luggage claim!

    Leonard and Terry from FL
    Review Received: October 21, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Overall a very reasonable and straightforward process. Good insurance and support.

    Henry from AZ
    Review Received: October 21, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    No further comments.

    Thomas from CO
    Review Received: October 21, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Wayne from LA
    Review Received: October 21, 2019
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    4 out of 4 people found this review helpful

    This was the first time that I had to file a trip interruption claim with Tin Leg and Squaremouth. My claim was handled in outstanding fashion. Communication was clear and quick. The phone interview was very helpful, and the interviewer was courteous and provided a great deal of useful information and advice. I used the online method to file my claim and provide my supporting documentation, and it was simple and flawless. My claim was approved within 24 hours and was to my complete satisfaction. The checks for the claim arrived promptly.

    In this day and age when customer service is generally lacking, it is so refreshing to deal with companies who take customer service seriously and take pride in providing outstanding service. I have used Tin Leg and Squaremouth in the past, and you can be assured that I will do so in the future. All superlatives apply; perhaps the one that fits best is PHENOMENAL. Thank you Tin Leg and Squaremouth!!!

Last updated: November 13, 2026