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Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
345,071
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AVG. MONTH
7,611
Total Reviews
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SINCE 2014
5,249
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,249 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3805
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Luxury

    We bought the medical/evacuation insurance from Tin Leg via the SquareMouth website for our 6 week vacation in Europe. The process was extremely easy and the cost very reasonable. Unfortunately, we had a 2 days delay in Newark due to bad weather and missing our connecting flight to Paris to connect with our Portugal tour. While we did not buy the trip cancellation policy, our Tin Leg medical/evacuation policy does provide some limited trip interruption coverage. The claim process was extremely easy and within a few days our claim was settled! We were glad we bought the Tin Leg policy! Highly recommended.

    HA from TX
    Review Received: July 31, 2018
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    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    The agent I spoke with in purchasing this product was very helpful and took only a very few minutes of my time to complete the transaction. I definitely will be interested in using them again.

    Gracie from LA
    Review Received: July 29, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I had an excellent experience with Tin Leg. I filed a claim, but then needed to cancel the claim and they were accommodating throughout the entire process!

    Sydney from NY
    Review Received: July 24, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Tin Leg was fast and friendly in their handling of our claim. We received a check within two weeks of initial filing. We will definitely be using them in the future. Very satisfied.

    Lauren from NC
    Review Received: July 23, 2018
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    We are so impressed with the underwriters/Tin Leg reps and their “can do (or we’ll figure it out!)” attitude & assistance. Six months after purchasing a policy for 2 individuals, we had to change travel dates for both individuals...who were now traveling on separate schedules, but ending up in the same location. Tim Leg worked with us to revise our dates and make sure we were covered, and it ended up not costing us a dime more. Thanks Tin Leg...love the great service so much that we intend to use you again on our big trip to Patagonia in 2019!

    Julie C. from CO
    Review Received: July 22, 2018
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    I fortunately did not have to make a claim but I feel very comfortable knowing that Tin Leg will help if I need it.

    Thank you V

    Victoria from WA
    Review Received: July 22, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Communication with Tin Leg was polite, timely, and very helpful.

    Roberta from WA
    Review Received: July 15, 2018
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    3 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    I bought this insurance after comparing them to many other plans. It seemed the right choice for my family's plans. The unexpected happened and my husband was injured in Jamaica. I emailed Tin Leg and their 24 hour response team contacted me right away. They. Encouraged me that everything would be fine. We got treatment and x-rays. The response team representative, Adrina, stayed in contact with me and even stayed in touch while I went through the claims process. I will defidently buy a squaremouth plan again.

    Alicia from LA
    Review Received: July 13, 2018
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    I had to change the start date of the policy and they were very accommodating.

    Carol from AZ
    Review Received: July 11, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Most competitive price...easily accessible...satisfied.

    Donald from SC
    Review Received: July 9, 2018
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    2 out of 4 people found this review helpful