Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
345,071
Calendar icon
AVG. MONTH
7,611
Total Reviews
Star icon
SINCE 2014
5,249
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,249 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3805
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    The service was excellent. Rather than dodging my claim they kept reminding me to finish my claim.

    Susanne from CA
    Review Received: June 5, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg was very responsive to my questions and helped me with an adjustment that needed to be made. I recommend them!!

    Jane from NY
    Review Received: June 2, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Had to extend coverage by one day when Icelandair cancelled my original flight and I needed to reschedule the flight to the day before. Coverage extension was handled quickly and easily over the phone at no additional charge and confirmed via email.

    Sue from VA
    Review Received: June 2, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg was absolutely awesome to deal with. We had to cancel our trip due to a medical issue. Their process to file a claim was easy and painless (a phone interview and then uploading documentation online). They did a great job of sending emails letting me know the status of my claim. I could not believe how quickly the claim was processed once they got the information from our doctor (about 1-1/2 days!) and then how quickly I got the check (less than 1 week later!). They truly exceeded my expectations! We were dealing with cancelling another trip we had insured with another company at the same time and the difference between Tin Leg and the other company was night and day.

    Leslee from AZ
    Review Received: June 2, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Being a long time reader of Elliott.org, I decided that spending a little extra for "real" travel insurance just made good sense. This is the 2d time I have used Squaremouth to find a carrier that fit our needs. Having the peace of mind that I and my wife would be totally covered if an unfortunate event ever happened made the 18 day vacation in Italy that much more enjoyable. Purchasing the insurance online was easy and only took minutes. Being able to choose the benefits that reflected our needs is also a plus. I highly recommend Squaremouth.Well worth the cost.

    Robert from TX
    Review Received: May 31, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Ira from CA
    Review Received: May 28, 2018
    Was this review helpful?
    0 out of 2 people found this review helpful

    xxxxxxxxxxxxxxxxxxxxxxxxxx

    Tin Leg policy: Luxury

    I found your agent to be helpful and the process to purchase simple.

    Janine from OH
    Review Received: May 27, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Tin Leg was great to work with. Prompt and pleasant service! Highly recommended.

    Bart from UT
    Review Received: May 24, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Tin leg representative stated that I would receive a paper copy of the policy through the mail. As we were preparing to leave, I realized this had never arrived. We spent part of the last day in the US downloading the information, including IF cards and contact info. This will certainly later when we decide on insurance for our next trip.

    Eve from GA
    Review Received: May 24, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Tin Leg

    Please accept our apology for the misunderstanding. All our confirmations are provided via email, unless a mailed copy is specifically requested. We reviewed our records and unfortunately, we don’t show a request was made to send a hard copy to your home address, however we realize there could have been a misunderstanding during your purchase regarding how your confirmation would be sent to you.

    Typically, we recommend that you save the Emergency Assistance phone numbers in your cell phone, or store this with your other travel documentation, in case you need to contact us during your trip. As soon as you call us, we can locate your policy and view your coverage, so we can advise you on the benefits of your policy. Some travelers prefer to have a copy of their policy certificate at hand, however, this is a multi-page document and not required while traveling.

    We apologize again for the misunderstanding regarding how you would receive your policy documentation. We appreciate your feedback and the opportunity to review our procedures to ensure we explain this process more clearly in the future.

    If you have any questions, please contact us at 844-240-1233. We are available weekdays from 9am to 5pm ET.

    Tin Leg policy: Luxury

    Kurt from IN
    Review Received: May 23, 2018
    Was this review helpful?
    3 out of 3 people found this review helpful

    At first I was a bit anxious about filing a claim, but when I called Squaremouth the Customer Service Rep volunteered to help me out. The initial process required 5 minutes and it was almost finished. A couple of days later I spoke with a representative of the insurance company and explained the circumstances surrounding the occurence. I still had to provide photos of my ruined suitcase and documentation of my journey. About 3 weeks later I received a check in the mail to cover the damages. I would like to thank Squaremouth and Tin Leg for exemplary service.