Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
418,167
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AVG. MONTH
8,349
Total Reviews
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SINCE 2014
5,818
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,818 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4209
  • 4
    971
  • 3
    352
  • 2
    133
  • 1
    153
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  • Tin Leg policy: Luxury

    All good so far. Will use you again unless the claim procedure goes awry.

    Patrick from CA
    Review Received: September 3, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    The policy was just what was needed, at the right price.

    Barry from SC
    Review Received: September 1, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I was a bit worried about filing a claim thinking I would be hassled by Tinleg for a mountain of paperwork. Not the case at all. The two agents I worked with were extremely pleasant and helpful and guided me through the process. My claim was accepted the same day I provided all the needed paperwork. Wow! What a very pleasant experience.

    Elaine from CA
    Review Received: August 30, 2019
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    8 out of 9 people found this review helpful
    Tin Leg policy: Adventure

    It's too soon to tell. We are waiting for an interview.

    Barry from FL
    Review Received: August 29, 2019
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    1 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    I've purchased travel insurance through Tin Leg in the past and have always been impressed with how easy it is to research the various policies and be able to select a policy that's perfect for our needs. Because we are both senior citizens, we needed a policy that would cover us in the event of an unforeseen medical problem.
    That said, two weeks prior to our departure, my daughter was diagnosed with breast cancer. Not knowing whether she would need surgery in the immediate future, I called customer service to find out if our policy covered an illness of a family member. The lady I spoke with could not have been more sensitive to our needs and assured me that, yes, we indeed would be covered. She also said that I could cancel our trip prior to departure or, if necessary, we could cut our trip short and we would still be covered for any expenses incurred. What a relief!!!
    Fortunately, my daughter had the surgery prior to our departure and is doing well ... and we were able to take our "trip of a lifetime" and enjoy every minute.

    ELLYN from CA
    Review Received: August 28, 2019
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    9 out of 10 people found this review helpful
    Tin Leg policy: Luxury

    Overall experience was very good. We were told we needed to have this type of insurance for the type of trip we took. We secured the insurance online with the help of a CS representative.
    The hope was we would never have to use it . Yea we didn’t have to use it.

    Scott from UT
    Review Received: August 26, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I would appreciate if you had more availability to talk about my claim.

    Jack from MA
    Review Received: August 23, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    We received very good help from Tin Leg. Happily, we don't need to file a claim.

    Patricia from CA
    Review Received: August 22, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    We had to cancel our trip for medical reasons. The process for getting our claim paid was very straightforward, and the payment came through promptly.

    Very pleased with the whole process - will definitely use Tin Leg again.

    George from CO
    Review Received: August 21, 2019
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    The purchase of our travel insurance policy went very well and we were pleased with the competitive price and terms. We are in the process of getting a claim resolved. We have an interview scheduled via phone in early September and look forward to receiving compensation for our flight cancellation on July 31st.

    Steve from KY
    Review Received: August 20, 2019
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    7 out of 7 people found this review helpful

    Review Updated: 09/19/2019

    Disappointed that Tin Leg would not refund the cost of the first night in our hotel and one of the museum tours despite a trip delay of more than 24 hours due to an aircraft mechanical failure.

    Response from Tin Leg

    Hi Steve,

    I apologize that your claim did not have a more favorable outcome. I have spoken with our claims team and understand that the Travel Delay portion of your claim has been paid, however not the first day of your trip that you missed as a result of the delay.

    Unfortunately, as our claims team discussed with you, in order for you to be eligible for reimbursement for the missed portion of your trip under Trip Interruption, the policy requires that you miss at least 50% of your overall trip.

    If you have any additional questions, please contact us at 844-240-1233. Our claims team is available Monday through Friday, from 8am to 4pm ET, and is delighted to help!

Last updated: November 13, 2026