Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
418,167
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AVG. MONTH
8,349
Total Reviews
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SINCE 2014
5,818
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,818 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4209
  • 4
    971
  • 3
    352
  • 2
    133
  • 1
    153
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  • Tin Leg policy: Adventure

    My husband and I had to cancel our trip due an unanticipated medical issue. The claim process once I filed a claim was extremely smooth and quickly resolved without issue. This is my third policy with this company and I have given them a 5 star rating each time. Keep up the good work TinLeg.

    William from FL
    Review Received: August 20, 2019
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    9 out of 9 people found this review helpful
    Tin Leg policy: Standard

    I first heard about Tin Leg from my travel agent as I prepared for my trip. She said Tin Leg had an excellent reputation among her other clients for service -- as well as well as fair pricing for those of us 65+ (I am 72) .When I called for a quote, I was happily surprised by the price quoted -- which was $300. less than a company I have used before-- for the same coverage! That, plus the helpful friendly customer service, and the fact of its' Superior rating and being underwritten by Berkshire Hathaway , made it my obvious choice. I felt confident throughout my thrilling Rwanda adventure of climbing the Virunga mountains to be with the gorillas, that if anything happened , Tin Leg had me covered. Fortunately, all went perfectly well, and this was indeed THE ultimate trip of my lifetime!

    Diane from NY
    Review Received: August 20, 2019
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    5 out of 6 people found this review helpful
    Tin Leg policy: Standard

    Very pleased with Tin Leg and will recommend to friends and family (who travel much more than we do). Cheri, who handled the claim interview, pleasant and professional. Thanks!

    James from NH
    Review Received: August 19, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Economy

    Setting up the Insurance with both Squaremouth and TinLeg went very smoothly.

    PETER from IL
    Review Received: August 19, 2019
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    2 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Extremely easy to deal with. Very knowledgeable and helpful.

    Saul from TX
    Review Received: August 18, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Very easy to use, would definitely use it again and recommend it to others.

    John from SC
    Review Received: August 16, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Not much to add, since we didn't need to use the insurance.
    It is easy to get information and to get the insurance coverage.
    Certainly adds to "peace of mind."

    Barry from CA
    Review Received: August 14, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    My wife had an accident while we were overseas, and she needed emergency surgery. I reported this to Tin Leg immediately, and they were quick and thorough in their response, assuring us that our medical care would be covered. Fast and professional in every way. Thank you.

    Richard from CA
    Review Received: August 14, 2019
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    16 out of 16 people found this review helpful

    Review Updated: 09/11/2019

    My wife and I have been world travelers for 50 years, and never before have we purchased travel insurance. But, for some reason, I decided to do so for our most recent trip to Europe. The premium was reasonable, and, at our age, I thought it was better to protect ourselves. I also knew our US insurance may not cover medical costs overseas. I searched on the internet for the best travel insurance companies, and Tin Leg was at the top of the list. So I bought coverage. Two weeks into our five-week trip, my wife broke a bone in her hand and needed emergency surgery. I contacted Tin Leg, and they responded immediately and assured us that costs would be covered. The surgery (in Switzerland) was a success, and my wife's hand has healed well. And the BIG medical bills? Tin Leg covered them completely, reimbursing us within days after our return to the States...saving us thousands. Since then, I have been recommending Tin Leg to all our traveling friends and will continue to do so. This was the most positive experience we've ever had with an insurance company. Superb service in every way.

    Tin Leg policy: Luxury

    I am thrilled with service and the policy from Square Mouth and Tin Leg. Square Mouth made it easy to choose the best policy and Tin Leg answered my questions fully. Tin Leg honestly told me not to purchase the policy until close to our departure, and gave me a week to cancel if needed. Did not know any insurance company would do that. What a refreshing change! Thank you, could not be more happy with the service.

    Claire from NM
    Review Received: August 12, 2019
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    8 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    Excellent explanations and assistance by customer service representatives during the policy purchase process

    Buzz from NJ
    Review Received: August 12, 2019
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    1 out of 2 people found this review helpful

Last updated: November 13, 2026