Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I had to cancel my trip about one month before departure due a medical problem. I contacted Tim Leg and they told me what paperwork they needed ( doctors note, airline receipts etc). They scheduled a telephone interview with me and refilled out a form for me to complete online, once I had done that and uploaded all the documentation, they sent me an email approving my claim. I had a check from them within 5 days. I am very happy with the service and I will us Tin Leg again. I highly recommend them.
We travel extensively, on 5-8 major trips a year. If I could purchase Tin Leg for EVERY trip, I would! However, since my major concern is the amount of Medical coverage, sometimes Tin Leg doesn't always offer the amount of coverage I would like. I LOVE TIN LEG and have recommended them dozens of times!
This is the first time we purchased trip insurance. The whole process was easy and gave us a sense of comfort that we would not lose all the money if circumstances changed and We could not travel as expected.
Happy to have the peace of mind the policy provided me.
My claim was handled very efficiently in a timely manner.
I will file two(2) claims that cover two (2) shipboard visits to a doctor's office. Additional comments may be available at a later date.
Review Updated: 06/09/2018
There were two (2) significant problems with the claim process.
1. I did not receive feedback when faxed documents were received at Broadspire.
2. Voice telephone messages were not followed up with responses (never).
The claim process required 60 days, should have been 30 or less.
To Brandi Morse and the Tin Leg Claims Team,
My wife and I want to express our gratitude to you and your team for the manner in which our recent medical cancellation claim was handled. We found your claims process to be reasonable, straight forward, easy to understand, and much, much faster than we had ever imagined it would be. A special thanks to Brandi Morse for her professional yet understanding nature. She was always available to answer any questions we had and more than honored her commitment to resolve the claim as soon as possible. Our claim was processed and approved in 10 days.
We will certainly use Tin Leg for our future travel needs and have already recommended the same to members of our various travel groups. As the opportunity arises, we will also submit an extremely favorable customer review to any travel/insurance rating websites that seem appropriate.
Once again, thanks for all your help.
My husband and I traveled to Thailand in December. I fell and fractured a metatarsal and cuneiform bone in my foot and had to return home. I took care of the cancellations and rebooking my airfare for the return flight and for the forward reservations, many of which were guaranteed. I submitted photos of the necessary supporting documents via the website. True to their word, my claim was paid within 2 weeks of submitting the documentation. Every dollar submitted was paid. I am very satisfied with the claims process with Tin Leg.
Company reps answer questions efficiently! Comparison between companies are easy to make. Wish the insurance were a few $$$$ cheaper and that repeat non claiming customers be rewarded!
This extensive trip in a remote part of the world went very smoothly yet it felt reassuring knowing I had assistance if needed! Two months earlier my wife and I were on a different trip to the Caribbean in areas still recovering from hurricane damage, also insured with Tin Leg. This time we incurred a trip interruption claim which Tin Leg handled flawlessly and efficiently. The phone interview format sets the entire stage for claim processing effectiveness!