Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
345,366
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AVG. MONTH
7,657
Total Reviews
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SINCE 2014
5,249
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,249 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3805
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Luxury

    We went to India for 3 weeks and I forgot to bring our policy with us. I contacted Tin Leg by email and they immediately sent me the entire policy on my iphone. Fortunately I did not need it but it was there. Thank you Tin Leg!

    Bonnie from NJ
    Review Received: March 29, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Purchasing and talking to a rep was easy. Insurance for my purposes , medical only, was inexpensive.
    Luckily I had no need for medical services on my trip.
    Ithrtrue test of travel insurance is making a claim. Hope it would be as easy as making a purchase.
    I would purchase tin leg again for my next trip.

    Iris from MA
    Review Received: March 29, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg was very helpful when our luggage was delayed and told us exactly what our coverage was and what documentation was needed if we needed to file a claim.

    Roberta from CA
    Review Received: March 23, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Superb - everything went perfectly and quickly. I had a short phone interview to share details of the claim. TinLeg then sent an summary of the call on a claim form - I simply needed to sign on-line and attach supporting documents. I received payment within a week :-)

    Alan from CA
    Review Received: March 20, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I was very satisfied and pleased with customer service. I had made a mistake on my purchase by not including my airfare cost. The service rep helped me increase the insurance to include the airfare, calculated the increase in cost, and made the additional payment on my credit card in one short call.

    Very satisfied!

    Anna from CA
    Review Received: March 20, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I bought tin leg on my previous trip and claim luggage lost before and the process was simple and great customer service. Will buy with tin leg for all my future travel

    tim from CA
    Review Received: March 15, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Kenneth from OH
    Review Received: March 14, 2018
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    0 out of 0 people found this review helpful

    The review was very efficient, once I supplied the necessary information, my claim was paid quickly. I will continue to use this insurance company whenever I travel.

    Tin Leg policy: Luxury

    I filed a claim. Tin Leg representative assisted me with filing the claim. Claim is now completed and forwarded to Tin Leg. I am awaiting the results of the claim. So far Tin Leg has been very helpful iwith filing the claim.

    Johanna from NJ
    Review Received: March 10, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    This was the first time I had used Tin Leg and the first time I have ever filed a claim. I had a medical expense of several thousand dollars while on a cruise ship in French Polynesia. I had to pay the bill before leaving the ship. I called Tin Leg as soon as I returned home. It was a Sunday and I didn't expect to reach anyone but did want to leave a message to give them notice. Within an hour after leaving my message I got a call from a Tin Leg's representative and he set me up with an interview the following day. The woman a spoke with was extremely pleasant. She told me what documentation I needed to submit along with their claim form. I scanned the requested information and emailed the pdf to them. In less than 3 weeks from the time I notified them I had a check for the full amount of the claim. No hassles! I thought that was very impressive and I will definitely use Tin Leg the next time I buy trip insurance.

    David H. from CO
    Review Received: March 8, 2018
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    Excellent customer service & very easy process.

    April from NC
    Review Received: March 7, 2018
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    0 out of 0 people found this review helpful