Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
418,167
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AVG. MONTH
8,349
Total Reviews
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SINCE 2014
5,818
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,818 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4209
  • 4
    971
  • 3
    352
  • 2
    133
  • 1
    153
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  • Tin Leg policy: Standard

    None

    Norman from CA
    Review Received: July 21, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I was very pleased with the way my claim was handled. Tin Leg acted promptly, accepted my claim for hospitalization and the result forfeiting of fees paid in advance for tours I was unable to complete because of the hospitalization, and promptly paid my claim. I am very pleased with Tin Leg.

    Charles from CA
    Review Received: July 17, 2019
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    11 out of 11 people found this review helpful
    Tin Leg policy: Luxury

    Helpful input about insurance purchase for two people (myself and daughter) residing in different states.

    Ellen from CA
    Review Received: July 17, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    The customer service department answered my concerns about my father in law when we were told that he had developed a glioblastoma multiform brain cancer and only had a few months to live which could have caused his death during our cruise. My wife was relieved to find out we were covered, just in case.

    Bill from ID
    Review Received: July 16, 2019
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    luckily the airline comp'd me for overnight and meals for missed flight. All was well. agent was responsive when I telephoned. No claim as It was unnecessary

    Karen from CA
    Review Received: July 16, 2019
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    3 out of 3 people found this review helpful
    Tin Leg policy: Standard

    Felt satisfied with insurance cover

    SHAUKAT from MN
    Review Received: July 12, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Great experience

    Douglas from NM
    Review Received: July 12, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Good information about the policies available, easy purchase process and fair price.

    BYRON from CA
    Review Received: July 11, 2019
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Not very impressed with the knowledge base of your representatives when I made some inquiries about policy specifics prior to purchase.I read the policy details in order to answer my specific questions.Your reps should be more more knowledgeable about what you are selling.

    thomas from CA
    Review Received: July 11, 2019
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    6 out of 6 people found this review helpful
    Response from Tin Leg

    Hi Thomas,

    I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

    If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

    Tin Leg policy: Luxury

    Molly from MD
    Review Received: July 9, 2019
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    2 out of 2 people found this review helpful

    I was surprised at how how easy the claim process was. I am very satisfied with your excellent service.

Last updated: November 13, 2026