Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
418,167
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AVG. MONTH
8,349
Total Reviews
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SINCE 2014
5,818
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,818 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4209
  • 4
    971
  • 3
    352
  • 2
    133
  • 1
    153
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  • Tin Leg policy: Standard

    I had difficulty making the collect call to Tin Leg when a family emergency occurred while I was in Spain. I used the emergency email address and had them call me. They called in a timely manner. They did not offer to help make my arrangements home, but did make some helpful suggestions on what to do. The claim was processed in a timely manner. The person doing the interview was helpful and understanding.

    Janice from NY
    Review Received: June 25, 2019
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    13 out of 13 people found this review helpful
    Tin Leg policy: Luxury

    No issues

    Travelers from TX
    Review Received: June 25, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Used Sqaremouth for previous trips

    Easy to use

    They should offer a repeat customer incentive

    Robert from NH
    Review Received: June 24, 2019
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    1 out of 1 people found this review helpful
    Squaremouth

    Hi Robert

    Thank you for using Squaremouth! We are delighted to have you as a customer.

    Unfortunately, due to strict regulations within the travel insurance industry, it is illegal for us to offer any discounts or incentives to purchase. Each policy we have on our site must be sold for the exact same price as it is listed on the respective provider’s website.

    If you have any additional questions, please contact our customer service team at 800-240-0369. We are available from 8am to 10pm ET, seven days a week, and are happy to help!

    Tin Leg policy: Luxury

    I was stunned with the speed of the claims process. After submitting my supporting paperwork, a day or two later I received an email that my claim amount was approved for payment!

    Neil from CA
    Review Received: June 24, 2019
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    My claim was handled very quickly and professionally. From the time I submitted my claim to when I received my reimbursement was only 8 days!

    Steven from TX
    Review Received: June 24, 2019
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    5 out of 5 people found this review helpful
    Tin Leg policy: Standard

    So far the experience has been incredibly smooth and helpful. I have never insured a trip before but I will from now on.

    David from NC
    Review Received: June 24, 2019
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    0 out of 0 people found this review helpful

    Review Updated: 08/02/2019

    The help was beyond expectations! And such a concerned representative in every way. Cannot say enough good things.

    Tin Leg policy: Economy

    I have only traveled internationally once before and I was not sure exactly what type of coverage would be adequate. The customer service agent I spoke with was very knowledgeable and that allowed me to make a quick decision with the confidence that it was exactly what we needed.

    Patricia from RI
    Review Received: June 23, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    I had second thoughts after I purchased the insurance and I called and talked to customer service. They were extremely helpful and reassuring about my purchase

    RAM from AZ
    Review Received: June 23, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    A health issue prevented my wife from going on our trip. Although it took several back and forth messages, TinLeg came through with what we thought was a fair settlement.

    David from KS
    Review Received: June 21, 2019
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    7 out of 7 people found this review helpful
    Tin Leg policy: Luxury

    Simple process to select & sign up for coverage

    Senior from CT
    Review Received: June 21, 2019
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    0 out of 0 people found this review helpful

Last updated: November 13, 2026