Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Great peace of mind.
My comparison is Travelguard. They are twice as expensive and settling a simple claim was a horrible experience that took months!
This is our second purchase of a Tin Leg through Square Mouth. The claim was filed for medical services in October. We just recently completed another cruise over the holidays that did not require a claim.
I am telling all my cruising friends to deal with you!
As they say here,
Mahalo Nui Loa
Michael & Toni
Very smooth and fast claim process. Tin Leg employees were very professional and easy to work with.
Tin Leg made an exception in settling my claim and I was so happy with their service that I bought a new insurance with them for my next trip.
It was a quick and easy process. Although I do not have my camera/photos back, I have some money to put towards a new camera. Thanks!
A TinLeg Rep was very prompt in answering my call regarding a health issue that arose during the trip. The instructed me to proceed to get the care I needed from medical personnel. I have filed the claim, medical records, etc with Tin Leg and have been asked to set up a telephone call to discuss it with them. I plan to do so this coming week. I will very much appreciate Squaremouth monitoring this claim request as we had delay issues when we filed for a cancelled trip in 2016.
Review Updated: 02/13/2018
After I advised Tin Leg that Squaremouth had contacted me about my policy experience and my pending claim, I think that Tin Leg expedited my claim review and paid my claim in full. Thank you Squaremouth for holding your insurers accountable!
Very disappointed. Filed a claim and had an interview scheduled for which my agent failed to call me. Awaiting for claim interview to be rescheduled. Expect much better service than this.
Review Updated: 02/11/2018
After being initially disappointed in the process (see my previous review comments), I was quite pleased with how TinLeg closed everything out. I received my check for the claim in the mail very soon after completing all paper work. Thank you for making things right in the end for a customer.
Hi Kevin
We clearly made a mistake and I apologize.
You had a claim interview scheduled but we failed to show up. This is unacceptable. There is no excuse for missing a scheduled interview. As a result of this, we have re-trained our Claim Agents and have implemented new procedures to make sure this never happens again.
Once again, I apologize that we did not uphold our promise to provide exceptional customer service. Thank you for taking the time to let us know. As our way of thanking you for helping us improve, we have sent you a check for $50.
I will be delighted to speak with you by phone at any time. You can reach me at 844-240-1233.
Excellent customer service, quick and clear claims process.
I have never had to use travel insurance before and the claims experience was professional and quick. I was very impressed with the responsiveness of both tin leg and Roam Right people.
thank you
So far, so good! I am scheduled to speak with a representative following our trip (we had non weather-related delays). They contacted me two days after we returned from the trip, and they set up a time talk via Calendly. Customer service guided me through the process efficiently. Completely happy so far.
Review Updated: 02/10/2018
Everyone was helpful and professional. Thank you for making the claim process as successful as it was.