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Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
345,366
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AVG. MONTH
7,657
Total Reviews
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SINCE 2014
5,249
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,249 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3805
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Luxury

    Great rating, easy, quick. Second time around trying this.

    Tom from OH
    Review Received: January 11, 2018
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    Tin Leg policy: Luxury

    Matt's flight was delayed then canceled in Frankfurt, Germany so I contacted customer service to see what was needed for a claim. The airline ended up paying for cab, hotel, etc. so the only thing I had to purchase due to the delay was a jacket since he didn't have access to his luggage. After speaking with customer service, I was told that may not be covered so we didn't end up filing a claim.

    Matthew from FL
    Review Received: January 10, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    N/a

    David from VA
    Review Received: January 7, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My claim was promptly and professionally handled in accordance with communications provided by Tin Leg. Tin Leg kept me informed throughout the process. My significant claim for medical and trip interruption expenses was promptly reimbursed to me. All insurance companies should take a lesson from my experience with Tin Leg.

    Mark from GA
    Review Received: January 5, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The experience overall was good. My claim was reviewed and approved in a reasonable time and the assistance was okay. The only problem was that getting someone on the 24 hour assistance took some time and the customer service representative assigned to my claim didn't answer the emails I've sent.

    Someone from WA
    Review Received: December 30, 2017
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    I experienced great peace of mind knowing that our cruise was completely covered by your insurance.

    Lynne19680 from TX
    Review Received: December 29, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    David from CA
    Review Received: December 29, 2017
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    0 out of 0 people found this review helpful

    Claim was handled professionally without delay.

    Tin Leg policy: Luxury

    I didn't need to file a claim of any sort, but purchasing the policy was fast and efficient.

    John from NJ
    Review Received: December 29, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing online was easy. I was happy with the choices and coverage. I thought the policy we got was more expensive than it should have been and higher than on our last trip, but I didn't have time to keep researching for a lower price. All went well, and we have no claims to file.

    Charles and Joni from WA
    Review Received: December 28, 2017
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing policy was easy. I had to chang date of my return and was immediately sent change to my documents. Customer service representative as easiy assessible.

    Diane from PA
    Review Received: December 23, 2017
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    0 out of 0 people found this review helpful