Tin Leg Travel Insurance Reviews

Customer service was awesome. After purchasing the policy I had to call because we were traveling to more than one country and wanted to make sure we were covered everywhere. The representative was so nice and friendly. I will definitely use this service again.

I have used Tin Leg for all my travel insurance and never had to use the insurance until this trip in September 2017. I contacted the 24 hour service and was immediately helped with my medical problem. I was told what hospital to go to and they were very clear with procedure for checking into the emergency room. I was taken care of and released the same day. As far as I know,, my claim has been handled. I was greatly impressed with how each person I dealt with was quick and efficient in helping me. I recommend Tin Leg and hope that anyone needing their service is met with such great service.

Customer service was extremely efficient, and filing the claim and sending supporting documents was painless.

I have been very pleased with my experience using Tin Leg. Unlike another insurer, I had no difficulty contacting them while overseas. This gave me confidence that my claim would be handled properly once I returned to the US. Their claim process is simple and efficient. Being able to submit all the documentation online was very helpful and confirmations are sent immediately. I would definitely consider using Tin Leg for another trip and would recommend using their services to other travelers.

I had insurance with Tin Leg for a trip that started out flying from Tampa. When I was in NY for the summer IRMA came into Florida . I called Tin Leg Customer Service to see if I would be covered if I couldn't back to Florida in time for my Tampa flight. I left a message BUT NEVER RECEIVED a call back. Turns out I was able to get to Tampa in time for the flight but sure would have been nice to hear from Tin Leg. I've got another trip insured by Tin Leg in January but will not be using them for any other trips.

Some of the documentation required to file a claim with Tin Leg was uncalled for and confusing. I was filing for one hundred dollar doctor's visit in Germany. I can understand Tin Leg needing proof of the visit with the invoice and maybe proof of my airline ticket to my destination but beyond that it is just a lot of red tape to discourage the insured from making a claim. Could not get a straight answer as to exactly what documentation they wanted. I flew on five different airlines. Do they really need proof of my travels after the doctor's visit? Why? I did not keep my boarding passes because this seemed unnecessary so is not my airline email confirmation good enough? Wasted much time making phone calls and emails. My time is worth more then this claim.

We had to cancel our entire trip due to a medical issue. Brandi, on the Claims Team, answered all of my questions and helped make the process less difficult and stressful. I will be using Tin Leg again and have recommended the company to other travelers.

It was easy to contract with an insurance company and get the coverage I desired. As I had no claims to file I cannot comment on service .

How do I file a claim. Because of water conditions and rail connections we could not go to a Hotel we already
paid for. Is this enough for a claim? The hotel was the Hotel Bonadies for th the e night of Sept. 12.
I have the Travelocity voucher confirming this.

Selection, purchase and payment went smoothly. No issues. One call to Customer Service to clarify something. Have used you before and will again!