Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
This is the second time we have had to make a claim with Tin Leg. Both times they have been very responsive and helpful. We will always use Tin Leg
I am glad I did not have to use travel medical insurance. Thanks for offering an affordable plan. James
Our claim was simple: Our train to the airport was delayed by an accident on the tracks, causing us to miss our flight. We caught a flight the next morning and sought reimbursement for one night hotel stay plus meals. Upon filing our claim, Tin Leg contracted us immediately and handled the process quickly. They sent a check for the claimed amount within 24 hours. Very efficient and problem-free.
Really, I would say the experiences I've had have been great. Since I've never filed a claim it's hard to know how things will go if something were to actually go awry but I like the wide selection of policies and the information provided on the web site as I go about making a decision. My wife and I made a decision that at this point in life for ourselves, and due to the fact that we have aging family members, that a policy makes good sense. We're happy with the choices available the service provided. I won't hesitate to buy from Squaremouth again in the future.
Purchase was an easy process. Fortunately, I did not have to file a claim.
The chat option was great. Helped me get exactly what I wanted at a great price. Although I didn’t need to use the coverage it was money well spent and gave me peace of mind on my overseas trip
Every thing was fine
Excellent service, good responsiveness and very quick claim handling and resolution.
I contacted Tin Leg when my wife fell and broke her hip while in London and the response was immediate. They got in touch with the company servicing the medical aspect of the policy, FGA, who immediately contacted the hospital and guaranteed payment. If anything, FGA was willing to do more than was needed to satisfactorily insure that my wife got the4 surgery she needed and that we were able to get home safely after her release from the hospital. While she was hospitalized, the hospital never approached us for money or even a credit card to guarantee payment. FGA handled it all, quickly and in full.
Review Updated: 10/31/2018
I forwarded the medical bill for my wife's overseas hospitalization to them and it was paid in full. They had earlier written the hospital and told them that the payment was guaranteed by them. I only had a few reimbursable bills for incidental expenses, and, I received a refund in full. There were never any problems with the insurance and all went smoothly when we had an unexpected medical emergency overseas.
Very kind and fast ustomer service. The response time was amazing and all of my questions were answered. Will use this company again!!
Last updated: September 25, 2026