Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
405,784
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AVG. MONTH
9,096
Total Reviews
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SINCE 2014
5,683
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,683 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4118
  • 4
    944
  • 3
    344
  • 2
    131
  • 1
    146
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  • Tin Leg policy: Luxury

    Dennis from WA
    Review Received: August 14, 2018
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    0 out of 0 people found this review helpful

    Simple and easy procedure to submit a claim. I will always use Squaremouth and Tin Leg!

    Tin Leg policy: Luxury

    I was nervous about flying overseas and having Tin Leg helped put my mind at ease. That being said, I'm happy, of course, that I didn't have to use it!

    Linda from FL
    Review Received: August 14, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Hard to believe hard you are trying to get out of paying for supplies to finalize my treatment. You didn’t have to pay fir any doctors seen in Italy or the Urgent Care or my doctor back here in the states!
    Not worth the money spent!

    Harry from AZ
    Review Received: August 13, 2018
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    12 out of 12 people found this review helpful
    Squaremouth

    Hi

    I understand you filed a claim for the medical expenses you incurred for supplies to treat your injury, as well as for the costs of a hotel the night you returned home. I have checked the status of your claim, and we have already issued a check for $43.88 to cover the medical supplies.

    Unfortunately, the cost of the hotel is not covered, as you had the choice to drive home after your flight landed and voluntarily chose to book a hotel instead. If you were unable to return home, this could have been a covered expense under your policy.

    If you have any additional questions, please contact us at 844-240-1233. Our Claims Team is available weekdays from 9am to 5pm ET, and will be delighted to help you!

    Tin Leg policy: Luxury

    We were more relaxed and had a more enjoyable vacation knowing we had insurance should something unexpected happened.

    Charles from ID
    Review Received: August 13, 2018
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    2 out of 3 people found this review helpful
    Tin Leg policy: Standard

    Good customer service

    Wijaya from NY
    Review Received: August 10, 2018
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    1 out of 3 people found this review helpful
    Tin Leg policy: Standard

    The customer service representative was very knowledgeable and helpful . It was super easy to buy the insurance on line and many to choose from, depending on what you were looking for. I will definitely use this company again when I am traveling overseas.

    Maia from WA
    Review Received: August 10, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Very easy to manage online, I appreciate that. I needed to make an adjustment to my coverage after I purchased plane tickets and it was easily handled.

    Pamela from CA
    Review Received: August 8, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    I had to cancel my trip due to medical reasons and filed a claim. The initial contact was prompt and the followup phone call was on time. It was very clear as to what documentation was needed. I submitted it, the claim approved and received a refund in a little over a week. I feel this was outstanding service. I've had to deal with other insurance companies which was clear frustration. Thanks for the outstanding service.

    Joanne from OH
    Review Received: August 6, 2018
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    17 out of 17 people found this review helpful
    Tin Leg policy: Luxury

    We bought the medical/evacuation insurance from Tin Leg via the SquareMouth website for our 6 week vacation in Europe. The process was extremely easy and the cost very reasonable. Unfortunately, we had a 2 days delay in Newark due to bad weather and missing our connecting flight to Paris to connect with our Portugal tour. While we did not buy the trip cancellation policy, our Tin Leg medical/evacuation policy does provide some limited trip interruption coverage. The claim process was extremely easy and within a few days our claim was settled! We were glad we bought the Tin Leg policy! Highly recommended.

    HA from TX
    Review Received: July 31, 2018
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    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    The agent I spoke with in purchasing this product was very helpful and took only a very few minutes of my time to complete the transaction. I definitely will be interested in using them again.

    Gracie from LA
    Review Received: July 29, 2018
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    1 out of 2 people found this review helpful

Last updated: September 25, 2026