Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
345,741
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AVG. MONTH
7,728
Total Reviews
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SINCE 2014
5,250
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,250 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3806
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Luxury

    Response has been slow, but so far adequate. They promised to email me a claim form on April 18, and I have yet to receive it, so reminded them recently.

    WILLIAM from DE
    Review Received: May 6, 2017
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    2 out of 2 people found this review helpful

    Review Updated: 06/03/2017

    I was concerned in the beginning because some of the Tin Leg emails seemed unfriendly and demanding of excessive detailed information. But then after a few emails, they put one person on my case, we corresponded, and all was resolved very quickly and to my satisfaction. I would recommend Tin Leg.

    Tin Leg policy: Luxury

    This was a very easy process! I will buy travel insurance from here again.

    Danielle from NY
    Review Received: May 4, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I had to have emergency dental work done while in Mexico. I emailed the emergency site and got a response almost immediately. The agents were great and kept me informed as to what I needed to do to make a formal claim. I recently received an email stating I would receive a check in the mail. The reimbursement was more than reasonable. I will use Tin Leg in the future.

    Ed from CO
    Review Received: May 1, 2017
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Purchase was easy. After purchase I needed to contact you to correct the end date of policy. It was easy to make contact and speak to a live person for the correction. I would use your company again.

    Kenneth from MI
    Review Received: April 29, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I just submitted my claim to Tin Leg. The initial process was simple. They responded promptly to my initial request for submitting a claim.

    H. from GA
    Review Received: April 29, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The claim process was easy. Brandi, our claim representative ,explained the process. She was friendly, helpful and courteous. The claim was processed promptly and we are just waiting for the check to arrive. I will definitely use Tin Leg for our next trip.

    JOANNA from IN
    Review Received: April 26, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Contacted Tin Leg regarding a medical claim on board the NCL Spirit. We got an email with the claim form. Mailed in the claim form and documents and had a check for the full amount of the claim at our home within 10 days.
    Hard to beat that service!!

    John from KS
    Review Received: April 25, 2017
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing the policy went smoothly, but of course the proof is in the pudding. We have no way of knowing whether or not this policy would have met our expectations had an event occurred that required using the policy. For example, on our cruise, our ship diverted to an island not on our itinerary in order to drop off a passenger who had a medical emergency. Would our policy have covered the medical costs associated with such an event? Hopefully, the answer is yes, but of course we won't know until we experience such an event.

    Ed from NM
    Review Received: April 15, 2017
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    1 out of 1 people found this review helpful
    Tin Leg policy: Economy

    I just stared the claim process.

    Richard from TN
    Review Received: April 13, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Excellent insurance for the price!

    Madeleine from TX
    Review Received: April 11, 2017
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    0 out of 0 people found this review helpful