Tin Leg Travel Insurance Reviews

Dear Squaremouth,

I purchased a travel insurance policy for my wife and me on March 17th

Unfortunately, due to a tragic death and unforeseen family situation, we were forced to cancel our trip. I contacted your team in advance of the trip and explained the circumstances, simply asking whether a refund or even a credit toward a future policy might be possible as I did not want to file a claim since we were not going.

I understand this may fall outside of standard policy guidelines. However, given that I have been a long-time customer and that the policy was never ultimately utilized, I was hopeful that a goodwill credit could be considered.

I’ve always appreciated the service Squaremouth provides, which is why I was disappointed by the response. A credit for future use would be a meaningful gesture and would reinforce my intent to continue using Squaremouth for upcoming travel.

I would respectfully ask that you reconsider this request.

Thank you for your time and consideration.

Best Regards,
Rob

I had to cancel the cruise this policy was for and reschedule. When I called to see if I could roll this to the new cruise I was told I would need to purchase a new policy because it was a medical policy only. So, I did but not with Tin Leg.

Thanks
Neil

Great coverage offer. Did not need to use it, but felt very comfortable that we would be covered if need be.

The online resource is easy to use, and when I had a question and reached out for support, the person assisting was timely and excellent!

i have date mistake from my side. but tin leg change ride away

For a small $200 claim, I have submitted over 20 documents. They need more. And every time it’s a different set of documents. It feels more like a scam really. I finally got fed up and said I won’t be providing any more documents. I suppose that must have made them happy.

The person who I interacted with to receive the insurance that I needed was very professional, kind, and efficient.

Nice to know it was there if we needed it. The customer service rep helped me decide which policy to get. She was very professional, helpful and nice.
We just purchased medical coverage in case we had an accident or injury on our trip, as our credit card had travel benefits in case we needed them. We did catch head colds, but nothing serious enough to delay us or stop us from doing anything. Therefore, no claim needed. Plan to use them again in the future.

Always top level service purchasing online policies thru Tin Leg. And in communications with customer service when I’ve had to reach out with destinations update related to my cruises. Will continue to utilize Tin Leg for all of my future cruise travel policies!.

I needed to change the destination and date due to Middle East issues. Normally, a change is granted right away. It took several days this time due to the work load of the people responsible. As with many travel associated companies the Middle East has caused havoc with cancellations, changes, etc. I think and hope it was a one time occurrence.