Tin Leg Travel Insurance Reviews

Awful experience, took multiple weeks to satisfy requests for receipts only to find out that an excuse was found at the end to deny it. Doctor diagnosed a sprained ankle and inability to walk - regardless claim was denied. Will be filing a complaint and share on social media!

Have used tun leg for travelers insurance for several years. They have always been helpful and easy to deal with. Even when we had to make a claim.

I was disappointed with the support provided by the assistance number. In a major city (Bologna) the only doctor referral they could give was for two very large local hospitals, nothing for a private practice o a specific English-speaking doctor. It was clear that the person I was talking to didn't really understand that the addresses were for hospitals. In the end it turned out fine, but I was expecting something a little more than just "go to the hospital."

I have used Tin Leg multiple times.Rates are very good and customer service is excellent. The staff is always very helpful answering any questions. I have heard very positive things from friends regarding their experience also.

Tin Leg did a great job handling my claim. They were very prompt and kept me advised along the process. I would definitely buy travel insurance from them for future trips.

Professional and Knowledgeable customer reps

It takes minutes to purchase a Tin Leg policy. Just hope you never have to make a claim. If requirements are satisfied, you will get reimbursed, but be prepared to jump through hoops with dogged determination.

I had a four-week trip planned that had to be canceled for medical reasons. I had to submit 37 different documents which included airline receipts, airline chat communication, doctor letters and then additional doctor reports, and online chats with various lodging providers.

Each time I thought I had finally uploaded all required documents, a new request for missing documentation would arrive via email.

The claim took approximately 7 weeks to be approved. Be prepared to work for your money!

Tin leg has continued to request duplicate information and information not related to the claim. My last email to them requested that they finish the claim or I will be filing a claim with my credit card for the initial insurance purchase. I provided all the information initially requested but they keep adding more and duplicate requests. I received another email this morning and they don't seem to want to finalize the claim ($89.09). My submission of a paid doctor office visit in Ireland, within the policies filed date/timeline of the the trip, and subsequent prescription filling at a pharmacy has not been seen as adequate. I will not be recommending purchase of travel insurance. I fell fortunate that I did not have a major claim as I feel that the insurance would not be worthy or helpful with imbursement of claim.

The policy was worthless.

Had to cancel a trip due to medical emergency. Provided all the necessary documentation. The company requested ridiculous amount of additional documents, which I provided. However, the claim is still not processed. Definitely not easy to work with and good luck if you need to file a claim with them.