Tin Leg Travel Insurance Reviews

Easy to purchase. I had a question before my trip and received a prompt response. Would recommend!

Due to an illness during our trip we had to file a claim when we returned. Oddly we could not file a claim until we had a telephone interview with Tin Leg which delayed the process about a week. Afterwards we uploaded documentation to their website. We had a a lot of pages, over 30 but the site wasn't designed to confirm exactly what was sent. They only acknowledged that documentation was received. I don't trust their web site so after we put together more documentation we sent via fax. About almost 40 pages. We are out of pocket significant $$ and it is going on almost 3 months since we filed the claim.

We have used Squaremouth many times and this is the worst experience regarding a claim. We have no idea of the settlement and the timing.

As retired airline staff, we travel frequently. Over the years, we have purchased many travel policies and we’re familiar with the contracts. Unfortunately, our experience in filing a claim with Tin leg was quite negative and I would not recommend them to any traveler. After our claim was filed and documentation sent as requested, Tin Leg repeatedly sent automated and contradictory requests that had nothing to do with our claim. The company is unresponsive in acknowledging the status of the documents already sent and repeatedly asks for endless information, including medical records that were irrelevant to the claim. Our multiple requests, by phone and in writing, to speak with a claims adjuster were ignored. Customer service answers the phone. But, they only say they will pass on your request and no one responds. I would not recommend Tin Leg Insurance to any traveler. It’s clear their strategy is to wear you down by requesting endless and irrelevant documentation. They don’t come out and deny your claim. They just **** the clock by asking you for more and more documentation until you go away. So, stay away!

I was not able to go on the trip because my wife passed away a few days before the trip began.

the Canada travel then to UK and it covered both was good it just was not that clear on the form that is why I HAD TO CALL CUSTOMER SERVICE

NA

Process to file claim pretty straightforward. Have not yet received a response to my submission, so that will determine final assessment of their service.

I was told by customer service that the insurance did not cover an FAA employee shortage, which happens every day of the year... WORTHLESS

With insurance, personal safety is guaranteed. Travel with peace of mind. Have a pleasant trip.

Had no problems so did not have to interact with the Insurance.