Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Excellent experience and piece of mind during travel.
I have used this company several times for travel. Easy to compare different policies on line and apply for coverage online. Very happy after purchasing a policy we are sent a detailed explanation of benefits of policy and contact numbers. Happy to report have never had to file a claim.
.
Longtime customer It was necessary for me to cancel trip. When I contacted you for a refund I was told that was not possible.
I was very disappointed when I received this news. The policy was a small amt of money . I would of settled for a refund or credit.
Perhaps you can help me out.?
Thank you for reaching out, and more importantly, thank you for being a loyal customer with us over the years. We have reviewed your policy to see what options were available. Because the trip date has already passed and you are outside the standard money-back guarantee period, we are unable to process a refund or credit at this stage.
Tin Leg processed our claim promptly, and after requesting a couple of extra documents, paid our claim.
Our airline rescheduled us to arrive one day late at our destination. Our hotel invoked their cancellation policy and charged us for the night we had not stayed. The insurance claim covered the hotel charge for the missed night.
I felt that the claim was handled pretty well. Initially, I uploaded documents that were requested twice more however in the end the claim was approved. I was suspicious that it might be a fight for reimbursement however after uploading the documents a few times it was resolved. I've never purchased medical insurance for a trip and was very grateful that I did as the cost for one urgent care visit was over $400. I'll use Tin Leg again for the assurance now that they've established that they are the real deal and will honor a legitimate medical claim.
Thanks!
I broke my wrist so could not take the $1400+ dollar hiking tour but because I was stuck in England getting it fixed they aren't reimbursing me. I've asked for a review but frankly that's ridiculous.
Review Updated: 05/19/2026
I was completely unable to do my walking tour due to a broken wrist and had to stay there Original dutation to get medical care. Because of this tinleg denied me a refund for the unused walking tour.
We appreciate your feedback and understand your concerns about your active claim. Please reach out to your claim adjuster via email, and we’ll arrange a call to go over the details and answer any questions you have.
Hit a recording. It was “after hours” call back tomorrow during regular hours.
Talked to someone on Wednesday morning, said I had no claim. Plane was delayed for 24 hours. Slept in the airport .
We appreciate you bringing this to our attention. We understand sleeping in the airport after a 24-hour delay is incredibly frustrating. Please submit a claim for review at https://www.tinleg.com/report-claim so our team can officially evaluate your situation for a determination and provide you with more clarity.
It was easy to purchase for my trip. I thought I might have needed to use it during the Middle East situation and inquired with insurance customer service, but later did not have to use.
Last updated: November 11, 2026