Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
It was easy to compare policies and details in order to determine which one to purchase.
My travel dates had to change because my leave from work changed. I contacted customer service to request an update on this matter, and they made the change without requesting any additional payment. The next day, my new policy was in my email inbox.
They were helpful and kind
Adding some additional planned expenses to our intial coverage (several hundred dollars more) was prohibiitively expensive. So we did not cover that.
Purchasing the policy through Squaremouth was quick and accurate. I contacted Tin Leg once to change the policy end date. The interaction was fast and courteous. Excellent experience.
This is my “go-to” travel insurance. Easy and reliable.
The nature and extent of documentation in support of my claim is clearly boiler plate, and apparently was given no thought as to what actually should be provided to support my claim.
I will do my best to meet your demands, but I would expect at least as much effort from you as you demand from me.
The person I spoke with was very polite and efficient. I had an excellent experience. She really seems to know her product. She told me that with a pre-existing condition, I have to purchase insurance within 15 days of buying the trip.
Thank you for an excellent experience.
We had to cancel our trip entirely because my husband got very sick post surgery and are still working on getting the documents to Tin Lleg - which seem to be confusing at best. Every time I send info - I get an email saying they need more info! Really working hard on this as we've lost a lot of money.
Bought the insurance.. never used it.. have no idea if it was good or bad
This was the 1st time I needed to cancel a trip and file a claim. I have bought travel insurance at least 6 times in the past, not knowing whether it would come through when I needed it. Now that the claim has been processed and the check arrived in the mail, I can honestly say that having travel insurance was worth the cost. I just wish I knew when I bought the policy what documentation I needed so that it would have been easier to process. But it all worked out.