Tin Leg Travel Insurance Reviews

My wife was diagnosed with stage 4 lung cancer 2 days before we were scheduled to depart on our trip. I thought the paperwork from the hospital admission/discharge would be considered proof of "illness that any reasonable person would find it unable to complete their trip". That's what it states when you purchase the insurance. That wasn't enough. While my wife is home on hospice dying, I had to chase down a doctor and try and get them to fill out another form. I think, under the circumstances, the claims department could have done that leg work. The first time I spoke with customer service I felt as if they were uncaring and rude. My second interaction with customer service was much better. I didn't even purchase the insurance for this reason. I purchased the insurance because it was hurricane season. Actually, the day we were to arrive at our destination a state of emergency was declared because of a hurricane. It makes me wonder if I would have needed to get a statement from the Governor as to why he declared a state of emergency. My claim is not complete yet, so there is still time for me to change my mind about tinleg's quality of service. Unfortunately, at this time, though, I would recommend others to try a different insurance company.

The lady I spoke with about making a claim was polite and knowledgable.

Process with Tin Leg was much better than other companies. Process was a little slower than expected, but ultimately completed as requested. Will purchase Tin Leg again for future trips.

The one time I called Customer Service, they were responsive and helpful.

I I have used your company several times. And I did have one claim. It was handled very professionally and kindly, and I was very happy with the outcome.

The website provided multiple options in coverage and was easy to navigate. Customer service was quick to respond to a request we had after the policy was issued. Great overall experience!

I was not able to go on my trip last minute because my father required emergency brain surgery and I am his caregiver. I put in a claim and have been going back-and-forth with Tin Leg for weeks now. I sent them information and they keep asking for more and more of it. They even asked for detailed medical records of my fathers, which I think is extremely invasive. I understand that they have a job to do, but the amount of information they are asking me for is ridiculous. And they are making an already stressful situation for me even worse. I’m understand that they have a job to do and that I have to show that I didn’t receive refunds but the amount of information they are asking me for is crazy. And they are making an already stressful situation for me even worse. I’m a pretty loyal customer of Square Mouth and Tin Leg and I have found this experience to be very disappointing.

The claims process was unnecessarily drawn out and convoluted. I felt as if the process was intentionally confusing to get me to give up. I was asked several times for the same information, even though you had no intention of paying it. Very bad experience.

I have filed a claim since my airline went out of business, and I had to incur significant costs to find another way home. I am in the early stages of my claim so it’s hard to rate how things are going so far.