Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
325,145
Calendar icon
AVG. MONTH
6,910
Total Reviews
Star icon
SINCE 2014
5,114
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.08/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,114 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3714
  • 4
    863
  • 3
    308
  • 2
    117
  • 1
    112
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Gold

    Will always use you for my trips

    Mark from CA
    Review Received: May 15, 2025
    Was this review helpful?
    0 out of 2 people found this review helpful
    Tin Leg policy: Platinum

    We g had to increase the time of our coverage by one day. Square Mouth or the provider charged us a small fee to do so. It was very easy.
    My husband and myself had to seek medical care while on our cruise. It was very expensive. I did not realize that our medical coverage was secondary. This means filing a claim with Medicare and waiting up to 60 days to get a statement from them that we have no coverage. Then we can file with Tin Leg. Not sure I will do this again. We were out over $1500 for medical care that is going to take several months to get any reimbursement. Do you have any policies that are primary versus secondary coverage?

    Dena from TX
    Review Received: May 15, 2025
    Was this review helpful?
    2 out of 5 people found this review helpful
    Response from Tin Leg

    Thank you for your 5-star review!

    To answer your question: Yes, we absolutely offer policies with primary medical coverage. This means the travel insurance pays first, simplifying claims and often leading to faster reimbursement.

    When you're searching for policies on our site, you can filter for primary coverage. We're here to help you find the right plan for your next trip.

    Tin Leg policy: Basic

    I need help with my claim, I have them all thin documents necessary when I filed my claim and they are continuously asking me for documents I already gave them as a stalling method to not paying me

    Quillan from CA
    Review Received: May 14, 2025
    Was this review helpful?
    1 out of 6 people found this review helpful
    Tin Leg policy: Gold

    I have always found customer service to be very helpful, knowledgeable, and friendly.

    Julie from MI
    Review Received: May 12, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Economical and easy.

    DR from NC
    Review Received: May 12, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Platinum

    I ordered my insurance for my trip in February for an April trip, just trying to get ahead of my travel plans and then a few weeks later had to cancel the trip. The irony of "getting ahead of it" was that I couldn't cancel the insurance! So I paid $161 for insurance on a trip I never took because I missed some deadline of canceling the policy. Absolutely atrocious, unjust, ridiculous. I talked to 3 different people to try to get a refund. Nope. "that's just our policy."

    Yeah, well my policy is to never use your insurance company again, and to tell every traveling social media group I am on, reaching tens of thousands of people (I am on about 5 different travel groups, that reach about 50K people each in their audience), not to use Squaremouth or Tin Leg.

    I don't take kindly to bogus cancellation policies that screw me over in this fashion.

    End of story.

    Kathryn from CA
    Review Received: May 11, 2025
    Was this review helpful?
    1 out of 15 people found this review helpful
    Response from Tin Leg

    We understand you're frustrated about not being able to cancel your policy.
    Our policies include a Money Back Guarantee, or "free look period," which is a specific time after purchase where you can cancel for a full refund. Your cancellation request fell outside this window.

    Tin Leg policy: Luxury

    Customer service was very pleasant, professional, and courteous. He helped me to choose the best and most economical policy for my needs
    Much appreciated!

    Paula from IL
    Review Received: May 11, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I have purchased Tin Leg policies several times for various trips but so far have not had to file any claims.

    Cynthia from CA
    Review Received: May 11, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I called back after obtaining insurance. We had purchased additional hotel and rail reservations. I increased the trip cost and paid the additional premium.

    Katie from CA
    Review Received: May 10, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    It is always easy to get a policy through square mouth thank you

    Heather from FL
    Review Received: May 10, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful