Tin Leg Travel Insurance Reviews

Tin leg provided a link for me to upload documents supporting my claim. It was then handed off to Robin Assist- third party for evaluation. But none of the documents were ported over. Robin Assist’s website was not working to accept the documents so after speaking with them the said to just email the documents. The process so far has been time consuming and unnecessarily difficult.

I am lucky that I did not need to use the insurance services. I am assuming if I had done so, they should’ve and would’ve completed what they have promised. It was a little bit difficult to set up at first, and I had to make a few calls to Customer Service but they were very nice and helped to figure out the plan that I was getting the cost, etc. actually in the future since I travel frequently to Europe, I would like to have a phone number or an email where I can reach out to them directly and set this up for when I travel abroad.

Really appreciate the service... Thank you

your staff is very helpful and informative.

called for clarification when obtaining insurance

I was delayed on my way home and unexpectedly spent 4 nights in an airport away from home. I called customer service from there to understand my coverage. It was easy to get through -- during business hours only tho -- and my questions were answered. However, it was disappointing that my policy won't cover anything on the return trip, even tho I was still across the country.

I filed a claim with Tin Leg on 1/26/26. I received an automated email. I haven't heard from them. I also sent an email. Please help me process my claim. What is the point of buying travel insurance if you can't get the coverage owed?