Tin Leg Travel Insurance Reviews

Nothing to review since I didn’t need to interact with insurer.

Having to set up a cold conversation to complete the claim is weird.

Seamless and professional-as usual!

I contacted customer service pre departure to get claim requirements, documentation requirements to be prepared. It’s much more difficult to contact the foreign medical service provider once I’m back in the USA rather than when I’m in their facility when services are being provided. Customer service would not provide that information. Other insurance carriers have been able to provide the info pre departure. I would NOT use this insurance carrier again.

You buy travel insurance to protect you from unfortunate happenings while you are traveling. I have been traveling internationally for over 30 years & had never lost a passport. I am now 80 years old. In this case, the safe in my room didn't work so they had to break it open for me to access my money. They said it would be fixed/replaced that day, but that I should carry all my money & passport on my person till that was done. The safe was never fixed & since I was using a small crossbody purse recommended for travel, there was only 1small zippered compartment for a few bills. When we stopped for lunch at a food stand, with hands busy picking up food, exchanging foreign currency, the passport fell out when I made the payment. This was discovered at 8 pm on a Thursday night. I was told I had to leave the tour & take a train to Paris where the US Embassy is to try to get an emergency passport issued if that didn't work out, I would be left behind & the tour group would return to the states on Sunday morning. Around midnight, I got an email from the Embassy that it was found & turned into a police dept in a different town in nothern France, so my companion & I cancelled the train reservations to Paris & made reservations to go to northern France. We recovered the passport & then had to take a train from northern France back to Paris to rejoin our tour that was leaving the next morning for the US. So I incurred train expenses, hotel, Uber & missed 2 days of the tour.

My claim was rejected because it didn't fit your idea of trip interruption. I have used Tin Leg many times in the past but will never use it again. Your rejection fit what I have always heard about travel insurance companies, they find a. reason to reject most claims.

very positive!

Very easy to get rates, know what you are receiving in terms of coverage, and then adjust coverage as our plans changed.

So far the claim process is abysmal. We purchased the policy in line with the requirements and yet they insist on providing medical records to establish a pre-existing condition. The claim involves my mother-in-law who, when we purchased the policy was still in pretty good shape. She had dementia. Before my spouse could leave on the trip her mother's condition deteriorated and she was admitted to hospice. At that point it became impossible for my spouse to leave on the trip as she was her mother's primary caregiver and there was no other family available.

The insurance company employees apparently are ignorant about long-term care, hospice care, and that those records are not comparable to a hospital stay. We believe they are making the process difficult in the hope that the claim will be abandoned. My mother-in-law died a few days after our original return date. So far the insurance company's employees seem to find something wrong with the material we have compiled from the facility and hospice and the claim remains unresolved.

My spouse and I are both lawyers and not inclined to fold our tents rather than fight for what we paid to receive. I will NEVER purchase a policy from this insurer again.

Had to adjust the policy because our trip dates changed and this request was adjusted pretty easily, was happy they could work with us on that change