Tin Leg Travel Insurance Reviews

Simple, fast and reliable. Highly recommended!

Very organized so far. Once I arrived at online page, easy to gather required documentation and File a Claim.

Now awaiting feedback on status. R. Draper

There is a definite disconnect between me and Tin Leg. My claim regards a medical issue in Amsterdam that could only be assessed by a telecon with "The Tourist Doctor" office due to the timing of mine and my wife's illness - the weekend of the biggest national holiday in The Netherlands. Tin Leg wants an invoice for our doctor's expenses along with medical records, which obviously don't exist. The doctor evaluated our symptoms over the phone and called in prescriptions to the only pharmacy open in the city that day. Detailed explanations of our situation to Tin Leg only garner canned responses to produce those documents. The best I can provide are copies of credit card expenditures for the services provided. My pleas for them to provide me of policy specifics regarding this type of claim settlement only result in the same response - to provide documents that I do not have.
I admit that I did not read the fine print in the policy as to what is required for settling a claim for this type of medical care, but I am very aggravated in Tin Leg's processing of my claim and total lack of consideration for my queries. I think I am communicating with a machine, as there is no personal feeling in their responses to me. My impression is that they are dragging this out until I give up and give in.

Luckily, I didn't have to file a claim, but it sure did give us peace of mind.

You all intentionally denied my medical claim which is why I couldn’t make the trip
The result is I am out another $3k which is not fair

Great experience to purchase policy

Easy to purchase.
Pricing reasonable

The documentation required was disorganized and repetitive--it seemed designed to make us want to give up on making a modest medical claim of less than $170. We were asked multiple times for the same documents, requested materials included our federal IDs, our flight documentation (to prove we had flown?) our credit card statements (to prove we had paid for a tour, and also to prove that we had not gotten a refund.) We did not cancel our trip; we merely asked to be reimbursed for a doctor visit and accompanying prescriptions while in Italy. Is this normal? I would say this insurance was easy to buy, but unnecessarily bureaucratic to file a claim with. Not sure we'll purchase again.

We had to adjust the dates of our travel with Tin Leg and customer service was helpful and efficient.

Not satisfied with misleading clauses and conditions that are not clearly advertised at time of purchase. Does not account for overnight travel inconveniences.