Tin Leg Travel Insurance Reviews

Peace of mind.

My experience was generally good. I did find it necessary to call for further information to clarify some pricing and timing issues, but received prompt and efficient help.

Great price

Would be great if the page for submitting materials allowed you to upload more than one document per section. I appreciated all the follow up and communication from the customer service team. Once claim was approved, the payment was prompt.

I enjoyed the help and direction received on how to file a claim.

Excellent and pleasant customer service every time I travel.

Everything was great with our trip except when we arrived in Boston from Dublin, we found out that our flight home to Richmond, VA had been cancelled. At first, we were told it was weather, then we were told it was air traffic. After finally sorting our that we would be unable to fly home until the next day, I called Tin Leg to find out if we had any coverage before we decided to book a hotel room. I was told we would have $150 per person if the flight was delayed more than 6 hours which it was. That wouldn't cover a hotel in Boston, but it certainly was reassuring so we decided to book the hotel rather than spend the night in the airport. When I filed the claim, I was told air traffic was not a covered event with the insurance. I was also told the customer service representative said that it might not be covered. (I don't recall that, but she may have.) When I looked at the policy, it did not state that air traffic wasn't covered, but it also didn't state that it was. I thought purchasing travel insurance helped with flight issues that the airlines don't cover. Anyway, a disappointing outcome with our first travel insurance experience. I would have spent the night in the airport if I thought the hotel would be totally our expense.

Easy to buy. Straightforward.

Tin Leg/Starr Casualty falsely denied or claim.

You ****** me the last insurance I bought so I don’t do business with you anymore.
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