Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Agent was very polite and explained documentation of airline delay and cancellation coverage based on reasons provided by airline are critical. Keep everything they send you.
Learned a lot and they were very patient with explaining.
I chose tin leg through square mouth. I called about weather effecting travel. The customer service rep was great, relaxed, knowledgeable.
Very grateful they even answered the phone! Thankfully our flights were flawless….just booked another trip, and again chose tin leg….great customer service, and value
Our trip was delayed due to cartel activity in Puerto Vallarta, Mexico. I call customer service to verify the medial coverqage was extended. Person I spoke with very friendly and answered that question. I also inquired if this event would be covered by Travel Delay. She thought it would, but clarified she is not a claims adjustor.
We thought we mind need to file a claim, but ended up not.
Only contact was a person who tried very hard to explain a difficult concept.
Filed a claim for trip cancelation. Unable to travel due to injury to spouse. Process of submitting documents required to complete claim. Very good communication with Tin Leg Claims.
Generally a good experience. Took several tries to connect with customer service to file a claim.
Excellent experience and reasonable price for coverage.
My claim was processed but I don’t understand why the expenses for the meal and taxi I had to use during 1 day delay were not reimbursed. The explanation was not clear at all. I purchased a policy that included these items.
Thank you for your feedback. We’d like to help clarify your concerns. Please email your claim adjuster, and we’ll schedule a call to walk through your claim in more detail.
I purchased a policy through Tin Leg and filed a claim with them on January 30. A few days later, I received an email from Tin Leg letting me know that my claim had been transferred to RobinAssist, as this is the company that processes my type of insurance claim. I was told in the 2/2/26 email that I would be reached via email within 10 business days and as of today still have not heard anything (16 business days later). Today I called into Tin Leg and spoke with someone after being on hold intermittently for 38 minutes, only to have them tell me I have to call RobinAssist for help. I next called RobinAssist who told me they never received claim information from TinLeg so I basically have to start all over again, submitting all of my documents for my claim with RobinAssist, even though I submitted everything to Tin Leg on 1/30/26. I’m not interested in buying insurance from a company if I now have to chase down a whole nother company for help. In the future, I will not use Tin Leg if I just have to utilize a whole separate company to file a claim. It just adds an extra layer of aggravation for me in what is already a terrible process to begin with.
Thank you for sharing your experience. We understand that claim situations can be stressful, and we're committed to helping you better understand what's happening. Please email your claim adjuster so we can arrange a call and address your concerns directly.