Tin Leg Travel Insurance Reviews

Everything worked as advertised. We had a 2 day delay due to weather at DFW that caused us to miss the first 2 days of our trip in South Africa. We had hotels to buy at DFW and missed activities on the trip. It took a few tries to get all of the necessary supporting documentation submitted, but once done Tin Leg is reimbursing us up to the limit of the policy. I would use them again for sure. :-) It was very easy to deal with their team and the coverage was pretty thorough. Nice to know if something really bad happened that they would be there.

I filed no claims.

Easy to obtain my coverage.

Nothing further at the moment except would be very helpful to have a dedicated single point person assigned and accessible for any given policy purchase that has the authority to resolve any specific issues regarding a trip eventhough rarely used or needed.

When purchasing insurance I did not read the fine print or get the complete policy, I'm not sure which at this point. Your specific incidences to cover are very exclusive and do not cover a 24 hour delay due to airline delay. That is a most probable cause of delay and you do not cover it. That is what I find most disturbing. You asked me to provide detail after detail and then in the end you rejected my claim even though you knew up front the reason for the delay and could have told me without putting me through the aggravation of supplying documentation.

I had a question about my 10 leg insurance coverage. It was not a medical emergency, but I needed to get a complete blood count to adjust medication. I asked if you covered that and they said no, but she did recommend a hospital in the city that you were affiliated with and encourage me that that would be a good place to get the Blood Draw. I listen to her advice and for $40 at a Japanese hospital. I got the Blood Draw. I was on a cruise and the cruise ship wanted $600 for the same Blood Draw. Your representative was very informative and knowledgeable. I appreciated her help.

We had no issues. The policy was available immediately. I spoke with a representative to verify everything before I purchased the policy. She was very professional and friendly. This is a great company to get travel insurance for a great price.

I am disappointed with Tin Leg and both their claims process as well as their bad faith decision to deny full payment of the claim. I plan to file a complaint with the Washington State Insurance Commissioner and the Better Business Bureau.

I would not recommend purchasing insurance from Tin Leg.

It was very easy to sign up for and when I had a question it was answered quickly. Will definitely use in the future.

I had to cancel my trip more than a month in advance of departure due to health issues. I then made the mistake of immediately filing a claim for reimbursement of outlay for airline and hotel before I tried to obtain them on my own. Much to my surprise, I did receive reimbursement for refundable airline tickets and the down payment on my hotel bill. That's when I had trouble convincing customer service that I wanted to close out the claim.
Customer Service kept sending me the same email over again asking for proof of items needing reimbursement, and of course there were none. When I finally filled out the form explaining why I no longer needed the claim, it would not SUBMIT online. So I had to download the form, fill it out by hand, and send it to Texas via Priority Mail to stop the emails.
What I would suggest for the future is to take the customer seriously if s/he says that the claim is no longer needed. We kept "talking" past each other, and the only way out was the step requiring the form, which was a total time waster. Of course, I learned not to file a claim unless I know I really need it! That was my mistake.