Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
417,699
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AVG. MONTH
8,397
Total Reviews
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SINCE 2014
5,809
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,809 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4201
  • 4
    971
  • 3
    351
  • 2
    133
  • 1
    153
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  • Tin Leg policy: Standard

    Agent was very polite and explained documentation of airline delay and cancellation coverage based on reasons provided by airline are critical. Keep everything they send you.
    Learned a lot and they were very patient with explaining.

    Diana from PA
    Review Received: March 5, 2026
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Lisa from CA
    Review Received: March 5, 2026
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    0 out of 0 people found this review helpful

    We were requested to send so many documents and receipts i er a period of weeks to review our claim and ultimately our claim was denied due to reason(s) that they could find to deny us. I would give the company a zero star!

    Tin Leg policy: Standard

    I chose tin leg through square mouth. I called about weather effecting travel. The customer service rep was great, relaxed, knowledgeable.
    Very grateful they even answered the phone! Thankfully our flights were flawless….just booked another trip, and again chose tin leg….great customer service, and value

    ANN from MA
    Review Received: March 3, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Anonymous from NY
    Review Received: March 3, 2026
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    0 out of 0 people found this review helpful

    The claim required a significant amount of documentation to be submitted before the claim was approved.

    Tin Leg policy: Gold

    Our trip was delayed due to cartel activity in Puerto Vallarta, Mexico. I call customer service to verify the medial coverqage was extended. Person I spoke with very friendly and answered that question. I also inquired if this event would be covered by Travel Delay. She thought it would, but clarified she is not a claims adjustor.

    Janet from WI
    Review Received: March 2, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    We thought we mind need to file a claim, but ended up not.

    Charles from WV
    Review Received: March 2, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Only contact was a person who tried very hard to explain a difficult concept.

    Murray from DC
    Review Received: March 2, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Filed a claim for trip cancelation. Unable to travel due to injury to spouse. Process of submitting documents required to complete claim. Very good communication with Tin Leg Claims.

    Gary from NH
    Review Received: March 1, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Generally a good experience. Took several tries to connect with customer service to file a claim.

    alan from CA
    Review Received: February 28, 2026
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    0 out of 0 people found this review helpful

    Review Updated: 03/28/2026

    Claim was handled fairly and quickly. Thank you. Will use this service again.

    Tin Leg policy: Gold

    Excellent experience and reasonable price for coverage.

    Kathy from CA
    Review Received: February 26, 2026
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    1 out of 1 people found this review helpful

Last updated: November 11, 2026