Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Agent was very polite and explained documentation of airline delay and cancellation coverage based on reasons provided by airline are critical. Keep everything they send you.
Learned a lot and they were very patient with explaining.
We were requested to send so many documents and receipts i er a period of weeks to review our claim and ultimately our claim was denied due to reason(s) that they could find to deny us. I would give the company a zero star!
I chose tin leg through square mouth. I called about weather effecting travel. The customer service rep was great, relaxed, knowledgeable.
Very grateful they even answered the phone! Thankfully our flights were flawless….just booked another trip, and again chose tin leg….great customer service, and value
The claim required a significant amount of documentation to be submitted before the claim was approved.
Our trip was delayed due to cartel activity in Puerto Vallarta, Mexico. I call customer service to verify the medial coverqage was extended. Person I spoke with very friendly and answered that question. I also inquired if this event would be covered by Travel Delay. She thought it would, but clarified she is not a claims adjustor.
We thought we mind need to file a claim, but ended up not.
Only contact was a person who tried very hard to explain a difficult concept.
Filed a claim for trip cancelation. Unable to travel due to injury to spouse. Process of submitting documents required to complete claim. Very good communication with Tin Leg Claims.
Generally a good experience. Took several tries to connect with customer service to file a claim.
Review Updated: 03/28/2026
Claim was handled fairly and quickly. Thank you. Will use this service again.
Excellent experience and reasonable price for coverage.
Last updated: November 11, 2026