Tin Leg Travel Insurance Reviews

This policy that I purchased through you Square Mouth wasn’t worth the paper it was printed on. First, do me a favor and watch an old movie called “The Rainmaker” and you’ll understand what happened when dealing with Falck Global Assistance and Tin Leg medical team it was an abomination. We arrived in Paris, France the morning of May 28th, 2025 the day our policy took effect. At approximately 5:20 PM on May 28th, 2025 my wife tripped over a cobblestone, fell and couldn’t walk or move her leg. She was with our sister in law, April. My brother, John, and I were approximately a ten minute walking distance away when April called John and we immediately walked to where Sandra was on the ground. Someone in the crowd had called 911 and the Cochin Paris Fire Department was already on scene and transported her to Cochin Hospital Paris, France emergency room where they took X-rays and said it was a broken Left femur. Dr. Ruterana operated on Sandra the next day and repaired the fractured left femur, it took 70 staples to close the incision. I called the Emergency Assistance number on my Tin Leg policy after the surgery on May 29th, 2025 and that began what ended up being a horrific experience for my wife and me!
Dr. Ruterana in his post operation notes stated, “ No weight bearing for 3 months”. Not one person from Falck or Tin Leg’s medical team provided any help and refused through their way of not providing an emergency medically necessary evacuation for my wife Sandra. What a sham this entire policy is and you Square Mouth should be ashamed to be offering it to anybody.
I’m tired of dealing with Falck and Tin Leg, they weren’t going to provide a $120,000 medical evacuation for us, even though our policy has a $500,000 medical evacuation and repatriation rider that was included in this policy. Be forewarned that this isn’t the policy we thought we were buying, I had to do all of the leg work and fly my wife home with a fractured left leg femur on a commercial jet. In retrospect I should have purchased the Medjet policy because of their 5 star rating but I went with what I thought was a reputable company, lesson learned.

The agents are always pleasant and well informed

I purchase from squaremouth because I know I can count on your to prevent getting abused by insurers

I appreciated that I could buy the insurance policy while my dates were still a bit fluid and then revise the actual travel dates once flights were booked. We even ended up spending a few days in a nearby country before our cruise, and that was not an issue either.

We have used Tin Leg for several years now. Anytime we have had any questions or a need to make a change to our policy ( rarely though) we have been able to reach a representative very easily. They have always been friendly, helpful, and able to deal with our query or concern immediately along with a follow up eMail if needed. Based on all the continuing positive reviews from those who have needed to make claims, they will continue to be our first choice for future travel insurance.

Very easy to find what I was looking for and to enroll. I’ll be using you again on my next trip.

Only thing I didn't like about travel insurance is the out of pocket you have to pay hospital if your admitted. I wouldn't be able to pay $10,000 or more out of pocket to get reimbursed later, I dont have that kind of money, so will I not be admitted to hospital if needed if I dont have cash up front, this made me feel uneasy and felt like this travel insurance is worthless unless you have a deep pocket to pay upfront.

So far it's been great. They have very good customer service on the front end. I just filed my claim and had my interview. They've been very responsive so far. We will see how it goes.

Claim process is a complete pain and super complicated to complete it should be much more simple to complete a claim.