Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Economy
Italy
John from TXReview Received: April 29, 2025Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: LuxuryVery pleased with Tin Cup. I appreciate talking to a person rather than doing everything on line. I decided to add two more days to my trip after purchasing the insurance. The agent was very helpful in tacking on two more days for insurance coverage. This is my second experience with Tin Cup and I will continue to use them for future travel.
Mary from NMReview Received: April 28, 2025Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldTom from MDReview Received: April 28, 2025Was this review helpful?0 out of 0 people found this review helpfulIt was a small claim that was paid with minimal amount of paperwork. It took about 2 weeks for payment to be made with a direct deposit to our bank account.
“Tin Leg policy: StandardDonna from VAReview Received: April 27, 2025Was this review helpful?0 out of 0 people found this review helpfulA treating physicians statement was requested when it should not have been required in my situation. It was not a requirement in the policy documentation and this was a very small dollar claim. I would understand if I had claimed medical expenses for reimbursement but my trip was delayed one day because of a severe UTI that improved with antibiotics. I had already provided the visit summary with the diagnosis. I pointed out to Tin Leg the difficulty in finding the exact attending physician since this was urgent care where the medical personnel rotate from other locations and also the burden on a doctor to complete the form in a situation that should not have required it.
My claim was paid and I don't know if the doctor had sent in the form. I'm appreciative, but I will not be insuring lower dollar trips with Tin Leg, in the future, because it isn't worth the hassle.“Tin Leg policy: GoldSo far, so good. I have a call scheduled with them next week to go over the claim. That will be the deciding factor on my overall experience with Tin Leg.
Karen from NDReview Received: April 25, 2025Was this review helpful?0 out of 3 people found this review helpful“Tin Leg policy: GoldWe did not contact Tin Leg during our trip however we did talk to the 24 hour support staff before our trip. Everybody in support was great.
Ronald from NEReview Received: April 24, 2025Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldI’ve been using Squaremouth for travel insurance for several years. Being able to compare policies, choose the coverage I need and look at ratings makes buying a policy easier.
Diana from FLReview Received: April 24, 2025Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldI had to cancel the original trip I bought this policy for. Tin Leg easily changed the coverage to a new trip that I later scheduled. Very easy to work with the staff and they respond very quickly. I did not file a claim this time, but I have filed a claim with Tin Leg in the past and it went very smoothly.
Joseph from VAReview Received: April 24, 2025Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: GoldWhen I called to see if I could get assistance getting to the airport after having broken my arm, I was told no.
noname from WAReview Received: April 22, 2025Was this review helpful?1 out of 4 people found this review helpfulResponse from Tin LegThank you for sharing your feedback. We understand your frustration regarding the assistance you requested for airport transport and baggage after breaking your arm. Our records indicate that our agent informed you of the policy requiring you to pay for these services upfront and then submit a claim for potential reimbursement. If you wish to discuss your claim further or have any additional questions about the process, please don't hesitate to contact our claims department directly at 844-240-1233.
“Tin Leg policy: GoldMy wife and I take several trips per year. We always turn to Tin Leg for all our insurance needs. As soon as we make our booking we purchase our insurance. We highly recommend Tin Leg!! You can't beat the price, options and value for the money!
Andy from NYReview Received: April 21, 2025Was this review helpful?0 out of 0 people found this review helpful