Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Never leave without travel insurance. I got sick on board and the charges are very high. We selected the best option on square mouth for our situation and a glad we did.
Review Updated: 05/19/2025
The claims process was straightforward and was handled very professionally and timely. We will certainly use TinLeg for our travel insurance again.
Very easy claim process, Tin Leg was always very helpful
Excellent customer service! I emailed a question and received both an email and phone response. Both were very detailed. They offered competitive pricing for the provided insurance. We will definitely use them again!
Very good range of options, great cs in working through some complicated situational needs. Some understandings “changed” when later additions needed to be made, but overall a good experience and good peace of mind
I will use Tin leg again.
-Purchase went smoothly.
-Called the 24 hour line during travel to report a missing bag and was informed that the line was specifically for medical issues.
- was given a different number for non- emergency issues.
- Representative explained the policy coverage and told me to submit a claim within 30 days of travel
- Claim was submitted and an interview is scheduled.
Thank you.
Gave me peace of mind. Thank you!
Tin Leg has been very clear and communicative. Falck, on the other hand, was very difficult to work with. At times, their phone lines were cutting off when passing calls, and for me this was at a very important time. No one at Falck told me I could go the reimbursement route until a day was wasted. I was told that Falck could not move forward on other aspects of my claim like getting transportation home until the hospital bill was received. Their inaction caused intense stress in an already stressful situation.
I decided not to pursue the claim. My luggage was damaged in the terminal upon departure from the ship. I was able to repair the wheel after ordering a new one from Amazon. Thank you
The phone customer service did a good job!