Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Great customer service.
Good website.
A couple of us got sick during a cruise and we had some costs from the ship's infirmary. When I submitted the claim for the costs, it was paid very quickly.
The claim process was very clear with good communication. My claim was minor enough that it was really not worth submitting. As I have used Squaremouth on past trips, and will need insurance for future trips, I submitted the claim just to test the process. It worked well.
I will be telling everyone I know that travel insurance is just as important as your flight ticket and rental car. I will never travel again without it.
My inquiry about Adventure sports coverage was answered satisfactorily.
I initially requested the wrong amount of insurance. When I called to correct my error, the customer service representative was quite helpful and pleasant. Thanks so much, and we're glad we had insurance and didn't need it!!
It’s my first time making a claim when I travel my flight got delayed canceled and I was putting in another flight. I had to incur and getting a hotel losing my connection in the train in Spain so I thought it was as easy as they promote to make a claim and then I can do it over the phone, but apparently not so easy. I received an email with all these requests that nobody can help me with I call customer Service she says I have to answer the email that she cannot help me so what am I supposed to do? I need help completing the claim. This is not so easy as they claim.
Thank you for your feedback. We’d like to help clarify your concerns. Your assigned Claims Examiner will be reaching out to you today to set up a call to assist with your claim.
So they have been very punctual in their replies, helpful when I called.
Disappointed in claims process. Didn't have some receipts. When traveling don't always get them. Not a lot of $$$ but it's disappointing
This insurance and the coverage for a " Just in case accident or medical emergency" was very reasonable compared to others.I do have health insurance but not sure it would cover everything in other countries. We had no problems during our cruise but I know accidents happen .
Last updated: November 11, 2026