Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
417,699
Calendar icon
AVG. MONTH
8,397
Total Reviews
Star icon
SINCE 2014
5,809
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.51 (5,809 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4201
  • 4
    971
  • 3
    351
  • 2
    133
  • 1
    153
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Gold

    Great customer service.
    Good website.

    Thuy Phuong from VA
    Review Received: February 17, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Douglas from NC
    Review Received: February 16, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

    A couple of us got sick during a cruise and we had some costs from the ship's infirmary. When I submitted the claim for the costs, it was paid very quickly.

    Tin Leg policy: Gold

    Keith from WA
    Review Received: February 14, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

    The claim process was very clear with good communication. My claim was minor enough that it was really not worth submitting. As I have used Squaremouth on past trips, and will need insurance for future trips, I submitted the claim just to test the process. It worked well.

    Tin Leg policy: Economy

    Eric from MI
    Review Received: February 14, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

    I will be telling everyone I know that travel insurance is just as important as your flight ticket and rental car. I will never travel again without it.

    Tin Leg policy: Adventure

    My inquiry about Adventure sports coverage was answered satisfactorily.

    Monica from NJ
    Review Received: February 14, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I initially requested the wrong amount of insurance. When I called to correct my error, the customer service representative was quite helpful and pleasant. Thanks so much, and we're glad we had insurance and didn't need it!!

    Carrol from WA
    Review Received: February 13, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    It’s my first time making a claim when I travel my flight got delayed canceled and I was putting in another flight. I had to incur and getting a hotel losing my connection in the train in Spain so I thought it was as easy as they promote to make a claim and then I can do it over the phone, but apparently not so easy. I received an email with all these requests that nobody can help me with I call customer Service she says I have to answer the email that she cannot help me so what am I supposed to do? I need help completing the claim. This is not so easy as they claim.

    Barbara from TX
    Review Received: February 12, 2026
    Was this review helpful?
    25 out of 25 people found this review helpful
    Response from Tin Leg

    Thank you for your feedback. We’d like to help clarify your concerns. Your assigned Claims Examiner will be reaching out to you today to set up a call to assist with your claim.

    Tin Leg policy: Gold

    So they have been very punctual in their replies, helpful when I called.

    Elizabeth from GA
    Review Received: February 11, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Disappointed in claims process. Didn't have some receipts. When traveling don't always get them. Not a lot of $$$ but it's disappointing

    Steve from WA
    Review Received: February 11, 2026
    Was this review helpful?
    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    This insurance and the coverage for a " Just in case accident or medical emergency" was very reasonable compared to others.I do have health insurance but not sure it would cover everything in other countries. We had no problems during our cruise but I know accidents happen .

    Dianne from FL
    Review Received: February 8, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

Last updated: November 11, 2026