Tin Leg Travel Insurance Reviews

Sign up and communication was easy. Hoping our delayed departure claim goes smoothly.

I always try to be insured when traveling and I find the ease of use with SquareMouth Travel Insurance. I have not yet experience a claim with SquareMouth, but will be doing so shortly as the airline on my recent trip cancelled my flight.

Tin leg seems to be asking for a lot of documentation that has little to do with our claim.

I just had my interview with the claim representative, and she was fantastic. We went over everything and she told me what else I needed to turn in when she sends me the claim form and I return it. I will just wait for the claim form and hopefully do what she said and finish all the paperwork they wanted. As I said she was just a wonderful person to talk to and hopefully you can let her superior know that. Thank you

Waiting for the outcome regarding payment. Service was excellent. This is the second trip we have used Tin Leg for our trip insurance. I’ve recommended it to many of our fellow travel friends.

Since I began traveling internationally in 2012, I have purchased your travel insurance policies multiple times. Although I have never filed a claim, I have always viewed purchasing these policies as a source of peace of mind for my wife and me in case something unexpectedly goes wrong. I have also mentioned this in the positive reviews I have posted regarding your travel insurance policies.

However, we did not take the most recent trip to Vancouver from March 18 to March 26, 2025. When we began planning the trip in late December 2024, we purchased a Squaremouth policy. The trip was canceled because I experienced a severe COPD exacerbation a week before departure and had not fully recovered. In other words, I still had significant breathing difficulties for which I was taking medications.

Three days before departure, I decided to cancel the trip instead of risking a stay in a Vancouver hospital on a respirator. American Airlines, the car rental agency, and the reserved airport parking all refunded my prepaid money. Additionally, American Airlines restored the miles I had used to purchase our flights.

The only prepaid amount that was not refunded was the Squaremouth travel insurance policy. I was informed that if I did not cancel within the two-week policy examination period, which was months before, I would forfeit the money if I canceled the trip any time after that two-week window.

Squaremouth has every right to establish its particular policies regarding the purchase of travel insurance. However, I find the “forfeit-after-two-week-policy-examination-period” unfair and unlikely to encourage repeat customers like me. Why should I be required to pay for something I did not use and canceled within 72 hours before the policy became active?

Even if I had chosen the “cancel for any reason” option when I purchased the travel insurance policy months earlier, what would be the point of paying extra for that option when every agency to which I prepaid money, except for you, refunded the prepaid amount without any hassle? Plus, the “cancel for any reason” does not include what you paid for the travel insurance that included that option. Kind of a clever catch-22 situation, wouldn’t you say?

Forfeiting the Squaremouth prepaid travel insurance money won’t cause us any hardship. However, the frustrating unfairness of your “forfeit-after-two-week-policy-examination-period” remains. In response, I will modify my earlier positive public reviews of Squaremouth and share my latest experience. I will also write an updated article for our college retirees’ newsletter with guidance and suggestions based on this experience. Caveat emptor!

Easy to purchase but I didn’t need to make use of it so I can’t comment on the claims experience.

Tin Leg is very reasonably priced, the reason I chose it. I thought I would need to file a claim due to a 21 hour trip interruption on account of the fire at Heathrow and therefore assumed I would miss my final flight home which was from a different airport. I talked with customer service about these very real possibilities and they were very helpful and informative, however Qantas was very wonderful in putting me up in an excellent hotel, arranging shuttle service to and from the hotel, and providing a $50 food voucher and I was able to make my final flight so there was no need to file a claim. Therefore all I can say about Tin Leg is that they are reasonably priced and have very nice and helpful customer service or 24 hour customer assistance, don’t remember which one I talked to. I didn’t talk to either one pre departure but your rating thing requires me to do so, so that part is untrue.

I talked to customer service a few times planning my trip to Antarctica and everyone of them were very friendly and helpful.