Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I found the language between the different policies somewhat confusing. I called customer service for help and they explained the policies to me. I didn’t have to make a claim,but will use them again in the future.
Very reasonably priced medical-only insurance policy gave us peace of mind we'd be covered while traveling abroad.
Italy
Very pleased with Tin Cup. I appreciate talking to a person rather than doing everything on line. I decided to add two more days to my trip after purchasing the insurance. The agent was very helpful in tacking on two more days for insurance coverage. This is my second experience with Tin Cup and I will continue to use them for future travel.
It was a small claim that was paid with minimal amount of paperwork. It took about 2 weeks for payment to be made with a direct deposit to our bank account.
A treating physicians statement was requested when it should not have been required in my situation. It was not a requirement in the policy documentation and this was a very small dollar claim. I would understand if I had claimed medical expenses for reimbursement but my trip was delayed one day because of a severe UTI that improved with antibiotics. I had already provided the visit summary with the diagnosis. I pointed out to Tin Leg the difficulty in finding the exact attending physician since this was urgent care where the medical personnel rotate from other locations and also the burden on a doctor to complete the form in a situation that should not have required it.
My claim was paid and I don't know if the doctor had sent in the form. I'm appreciative, but I will not be insuring lower dollar trips with Tin Leg, in the future, because it isn't worth the hassle.
So far, so good. I have a call scheduled with them next week to go over the claim. That will be the deciding factor on my overall experience with Tin Leg.
We did not contact Tin Leg during our trip however we did talk to the 24 hour support staff before our trip. Everybody in support was great.
I’ve been using Squaremouth for travel insurance for several years. Being able to compare policies, choose the coverage I need and look at ratings makes buying a policy easier.
I had to cancel the original trip I bought this policy for. Tin Leg easily changed the coverage to a new trip that I later scheduled. Very easy to work with the staff and they respond very quickly. I did not file a claim this time, but I have filed a claim with Tin Leg in the past and it went very smoothly.