Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
341,815
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AVG. MONTH
7,353
Total Reviews
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SINCE 2014
5,227
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,227 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3790
  • 4
    883
  • 3
    313
  • 2
    119
  • 1
    122
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  • Tin Leg policy: Gold

    I found the language between the different policies somewhat confusing. I called customer service for help and they explained the policies to me. I didn’t have to make a claim,but will use them again in the future.

    Bob from SC
    Review Received: April 30, 2025
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Very reasonably priced medical-only insurance policy gave us peace of mind we'd be covered while traveling abroad.

    Randy from CO
    Review Received: April 30, 2025
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    1 out of 2 people found this review helpful
    Tin Leg policy: Economy

    Italy

    John from TX
    Review Received: April 29, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Very pleased with Tin Cup. I appreciate talking to a person rather than doing everything on line. I decided to add two more days to my trip after purchasing the insurance. The agent was very helpful in tacking on two more days for insurance coverage. This is my second experience with Tin Cup and I will continue to use them for future travel.

    Mary from NM
    Review Received: April 28, 2025
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Tom from MD
    Review Received: April 28, 2025
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    0 out of 0 people found this review helpful

    It was a small claim that was paid with minimal amount of paperwork. It took about 2 weeks for payment to be made with a direct deposit to our bank account.

    Tin Leg policy: Standard

    Donna from VA
    Review Received: April 27, 2025
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    0 out of 0 people found this review helpful

    A treating physicians statement was requested when it should not have been required in my situation. It was not a requirement in the policy documentation and this was a very small dollar claim. I would understand if I had claimed medical expenses for reimbursement but my trip was delayed one day because of a severe UTI that improved with antibiotics. I had already provided the visit summary with the diagnosis. I pointed out to Tin Leg the difficulty in finding the exact attending physician since this was urgent care where the medical personnel rotate from other locations and also the burden on a doctor to complete the form in a situation that should not have required it.
    My claim was paid and I don't know if the doctor had sent in the form. I'm appreciative, but I will not be insuring lower dollar trips with Tin Leg, in the future, because it isn't worth the hassle.

    Tin Leg policy: Gold

    So far, so good. I have a call scheduled with them next week to go over the claim. That will be the deciding factor on my overall experience with Tin Leg.

    Karen from ND
    Review Received: April 25, 2025
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    0 out of 3 people found this review helpful
    Tin Leg policy: Gold

    We did not contact Tin Leg during our trip however we did talk to the 24 hour support staff before our trip. Everybody in support was great.

    Ronald from NE
    Review Received: April 24, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I’ve been using Squaremouth for travel insurance for several years. Being able to compare policies, choose the coverage I need and look at ratings makes buying a policy easier.

    Diana from FL
    Review Received: April 24, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I had to cancel the original trip I bought this policy for. Tin Leg easily changed the coverage to a new trip that I later scheduled. Very easy to work with the staff and they respond very quickly. I did not file a claim this time, but I have filed a claim with Tin Leg in the past and it went very smoothly.

    Joseph from VA
    Review Received: April 24, 2025
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    0 out of 2 people found this review helpful