Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Very easily and quickly had birthdate for my husband corrected that I had entered incorrectly . Person answered with in 3 rings and it was fixed in less than a minute. Glad we did not need to make a claim, but hope the service would have been as good
I did not have a claim which I believe is when a person can rate the travel insurance provider. I do find it odd that when travel internationally there is not a toll-free number to call.
The claim was for trip interruption due to the death of a parent. The claim was handled in a timely manner and we appreciate the weekly updates on it's progress. There were 2 charges we submitted for reimbursement, one for an upgraded accommodation and another for Uber fares which Tinleg declined reimbursement even though there were plenty of funds in the policy we purchased to cover those expenses. We did receive the travel reimbursement 1 month after filing the claim. We feel it was timely service. We will be purchasing Tinleg Gold insurance for future travel.
Every policy I purchase through Square Mouth, including this policy, provides more coverage for less money than the policies offered through cruise lines and land based travel companies. Fortunately I did not have to use this policy, but having it gave me peace of mind during my travels.
Very helpful and courteous. Delighted that all went well for the trip and there was no need to file any claim.
Worth the peace of mind!
Super responsive and easy. Wish regular health insurance was this competent.
Surprised that I did not receive an email just before the trip with the key contact numbers. Won’t use again.
We were glad to have the trip insurance. No problems, no claims.
Some of the info needed is hard to get when you need information from a,year ago and how are you suppose to know to keep so much just in case you have a claim!!