Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
327,492
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AVG. MONTH
6,813
Total Reviews
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SINCE 2014
5,134
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.08/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,134 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3726
  • 4
    867
  • 3
    309
  • 2
    117
  • 1
    115
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  • Tin Leg policy: Gold

    Very easily and quickly had birthdate for my husband corrected that I had entered incorrectly . Person answered with in 3 rings and it was fixed in less than a minute. Glad we did not need to make a claim, but hope the service would have been as good

    Cynthia from AR
    Review Received: March 11, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I did not have a claim which I believe is when a person can rate the travel insurance provider. I do find it odd that when travel internationally there is not a toll-free number to call.

    Deborah from KS
    Review Received: March 10, 2025
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    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    The claim was for trip interruption due to the death of a parent. The claim was handled in a timely manner and we appreciate the weekly updates on it's progress. There were 2 charges we submitted for reimbursement, one for an upgraded accommodation and another for Uber fares which Tinleg declined reimbursement even though there were plenty of funds in the policy we purchased to cover those expenses. We did receive the travel reimbursement 1 month after filing the claim. We feel it was timely service. We will be purchasing Tinleg Gold insurance for future travel.

    Betty from WI
    Review Received: March 9, 2025
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    2 out of 2 people found this review helpful
    Tin Leg policy: Basic

    Every policy I purchase through Square Mouth, including this policy, provides more coverage for less money than the policies offered through cruise lines and land based travel companies. Fortunately I did not have to use this policy, but having it gave me peace of mind during my travels.

    Sharon from PA
    Review Received: March 8, 2025
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Very helpful and courteous. Delighted that all went well for the trip and there was no need to file any claim.

    Barb from IL
    Review Received: March 7, 2025
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    2 out of 4 people found this review helpful
    Tin Leg policy: Gold

    Worth the peace of mind!

    Barbara from NV
    Review Received: March 7, 2025
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    0 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Super responsive and easy. Wish regular health insurance was this competent.

    Sora from CA
    Review Received: March 4, 2025
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    2 out of 4 people found this review helpful
    Tin Leg policy: Gold

    Surprised that I did not receive an email just before the trip with the key contact numbers. Won’t use again.

    Ronald from MI
    Review Received: March 4, 2025
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    3 out of 5 people found this review helpful
    Tin Leg policy: Gold

    We were glad to have the trip insurance. No problems, no claims.

    James from NY
    Review Received: March 3, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Karen from NC
    Review Received: March 2, 2025
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    0 out of 0 people found this review helpful

    Some of the info needed is hard to get when you need information from a,year ago and how are you suppose to know to keep so much just in case you have a claim!!