Tin Leg Travel Insurance Reviews

Terrible customer service asking me for all kinds of information for a single item I bought from a pharmacy for allergic eye irritation. 0 stars.

Had trouble with computer program when trying to purchase…dates kept changing automatically from 2026 to 2027. Had to call customer service for help.

I called the 24 hr line and got the information I needed. The customer service representative was very nice and knowledgeable.

I’ve found the coverage and pricing to be excellent, and the purchasing process is seamless and fast. Unfortunately, I’ve had to file claims twice due to unexpected travel interruptions, and the claims experience has been challenging.

The number of required documents—and the inflexible way those requirements are enforced—makes completing a claim after travel extremely difficult. In one case, I was unable to complete my claim at all. For example, the process requires documentation explaining the reason for a cancelled or delayed flight, which airlines rarely provide. Obtaining that information after travel is often nearly impossible.

Additionally, with most airlines now using digital tickets and dynamic itineraries, travelers typically only receive updated gate and departure information when changes occur—not a full revised itinerary. Retrieving complete documentation after the fact can be very difficult.

Another requirement that seems redundant is the need to submit both receipts for travel changes and a corresponding bank statement. This feels unnecessary and adds extra burden to the process.

My most recent claim was ultimately approved, but the volume of required documentation was significant. Had I not gone through the process before, I likely wouldn’t have had everything needed. The only reason I was successful is because I started the claim immediately when my travel was interrupted and began gathering documents in real time. That seems to be the only reliable way to ensure a successful claim.

I would strongly recommend clearly outlining, upfront, the required documentation for each type of claim (e.g., delays, lost baggage, medical issues). Including this information—perhaps at the bottom of the coverage page—would help customers be better prepared and could reduce administrative workload for your team by minimizing incomplete submissions.

I was very impressed with Tin Leg; my claim was processed in a timely manner and hassle free. I provided the information needed and there were no issues. My travel companions who used a different travel insurance provider are still waiting for their claims to be processed and are being hassled to supply unreasonable information.
I use SquareMouth all the time and I highly recommend them.
Thank you!

Very convenient. Will use again if needed. Thank you

waiting for proceding with claim.

Comparison of policies feature on the website prior to purchase was super helpful! After checkout I had a question about my purchase. I contacted customer service, the gentleman I spoke with was friendly and knowledgeable.

I modified the travel dates. Tin leg’s requirements weren’t clear at first, requiring several inquiries for us to understand. TinLeg’s representatives were courteous and responsive in all comm7nications, so I will consider using them again.