Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
404,580
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AVG. MONTH
9,081
Total Reviews
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SINCE 2014
5,674
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,674 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4111
  • 4
    944
  • 3
    343
  • 2
    131
  • 1
    145
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  • Tin Leg policy: Gold

    I filed the claim on Saturday, was contacted by email on Monday, filled out the info, and sent the receipts. I am waiting to hear from them. It's been a week. I thought I would be contacted by now. I do not like that everything is done on the computer- yet there is no status for the claim on the computer.

    Phyllis from NY
    Review Received: August 17, 2026
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    7 out of 9 people found this review helpful
    Tin Leg policy: Standard

    No response and update about our claim.

    Timothy from IL
    Review Received: August 17, 2026
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    3 out of 3 people found this review helpful

    Review Updated: 09/14/2026

    Customer service was helpful, understanding and courteous. Will use this company again.

    Response from Tin Leg

    We hear you, and we appreciate your patience! We received your submitted documents on August 13. Since our claims team was closed over the weekend (Aug 15–16), your examiner is currently reviewing your documents. You will receive an update directly from your examiner as soon as that review is complete.

    Tin Leg policy: Gold

    I found the online claim process a little limited. It did not allow for comments.

    Kenneth from AZ
    Review Received: August 15, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Bought for a FL beach trip & weather turned out to be great & no one got sick

    Sean from MO
    Review Received: August 15, 2026
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    3 out of 4 people found this review helpful
    Tin Leg policy: Gold

    Everything was good. However one of my suitcases was lost by Iberia airlines between Lyon and Madrid. I've made a claim with Iberia. However, I'll be making a secondary claim with squaremouth.

    Gavin from NY
    Review Received: August 13, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I found it a helpful comparison tool to narrow down to a few policies and then had a helpful conversation with a live person to answer a few questions to make my final policy selection.

    Michael from CA
    Review Received: August 13, 2026
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Did not have to communicate or file.

    Kristine from CA
    Review Received: August 11, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    It is relatively early in the claims process (week one) to provide much feedback. But here are my comments.
    (2) The receipt submission process was a little unclear - meaning I did not realize you could submit more than one receipt for the same category.
    (1) After submitting my claim I expected an email to reflect my action but I did not received any confirmation.

    B from OH
    Review Received: August 11, 2026
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    5 out of 5 people found this review helpful
    Tin Leg policy: Gold

    Everyone was very nice and attentive to my needs. Thank you!

    Andrew from OR
    Review Received: August 10, 2026
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    0 out of 0 people found this review helpful

    Review Updated: 09/07/2026

    Thank you!

    Tin Leg policy: Gold

    So far it’s been relatively easy. Part of our claim was rejected which was the payment information for parts of our trip. I sent an email explaining the situation so hopefully we come to a resolution soon. I do want to mention the woman who helped me start our original claims, she was so helpful and lovely considering I was beyond worked up while stuck in Paris after missing two connections due to airline issues.

    Bianca from CT
    Review Received: August 9, 2026
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    3 out of 3 people found this review helpful

Last updated: September 21, 2026