Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I filed the claim on Saturday, was contacted by email on Monday, filled out the info, and sent the receipts. I am waiting to hear from them. It's been a week. I thought I would be contacted by now. I do not like that everything is done on the computer- yet there is no status for the claim on the computer.
No response and update about our claim.
Review Updated: 09/14/2026
Customer service was helpful, understanding and courteous. Will use this company again.
We hear you, and we appreciate your patience! We received your submitted documents on August 13. Since our claims team was closed over the weekend (Aug 15–16), your examiner is currently reviewing your documents. You will receive an update directly from your examiner as soon as that review is complete.
I found the online claim process a little limited. It did not allow for comments.
Bought for a FL beach trip & weather turned out to be great & no one got sick
Everything was good. However one of my suitcases was lost by Iberia airlines between Lyon and Madrid. I've made a claim with Iberia. However, I'll be making a secondary claim with squaremouth.
I found it a helpful comparison tool to narrow down to a few policies and then had a helpful conversation with a live person to answer a few questions to make my final policy selection.
Did not have to communicate or file.
It is relatively early in the claims process (week one) to provide much feedback. But here are my comments.
(2) The receipt submission process was a little unclear - meaning I did not realize you could submit more than one receipt for the same category.
(1) After submitting my claim I expected an email to reflect my action but I did not received any confirmation.
Everyone was very nice and attentive to my needs. Thank you!
Review Updated: 09/07/2026
Thank you!
So far it’s been relatively easy. Part of our claim was rejected which was the payment information for parts of our trip. I sent an email explaining the situation so hopefully we come to a resolution soon. I do want to mention the woman who helped me start our original claims, she was so helpful and lovely considering I was beyond worked up while stuck in Paris after missing two connections due to airline issues.
Last updated: September 21, 2026