Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
379,220
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AVG. MONTH
8,374
Total Reviews
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SINCE 2014
5,521
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,521 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4001
  • 4
    923
  • 3
    330
  • 2
    129
  • 1
    138
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  • Tin Leg policy: Gold

    Very easy process.

    david from TX
    Review Received: June 4, 2026
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    Tin Leg policy: Gold

    Got sick during the trip. Put in a claim for the medical cost plus a taxi ride. Waiting to hear back.

    David from OR
    Review Received: June 1, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Cruise

    Did not need to use our policy thank goodness!! But so glad we had it!! Will get another one for our next adventure:)

    Kathy from OR
    Review Received: June 1, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Excellent customer service in purchasing insurance. So far have not had to file a claim. Thank you!

    Glenda from MN
    Review Received: May 31, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Poor emergency service no list of urgent care in Amsterdam. Claim processing experience very poor with claims examiners

    STEVEN from MD
    Review Received: May 31, 2026
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    2 out of 2 people found this review helpful
    Response from Tin Leg

    We appreciate you bringing this to our attention. We understand this can be frustrating, and we're here to help. Please reach out to your claim adjuster by email so we can set up a time to talk and provide more clarity.

    Tin Leg policy: Gold

    So far so good. I will let you know more after the claims process is complete. I’m still awaiting an answer.

    Jeffrey from CA
    Review Received: May 31, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Great customer service.

    Cindy from KY
    Review Received: May 30, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I purchased a Tin Leg travel insurance policy for peace of mind, hoping that my husband or I would never need to file a claim. Unfortunately, my husband slipped and broke his ankle prior to our trip, which forced us to cancel our travel plans.
    We submitted a claim, and Ms. Erin Sparkman from the Tin Leg Claims Team provided exceptional assistance throughout the process. As a first-time claimant, I felt uncertain and anxious after reading various negative reviews online. However, Ms. Sparkman patiently guided us step by step, clearly explaining what documents were required, including how to obtain medical records and proof of trip expenses.
    After we submitted all the required information, our claim was approved.
    I am very pleased with Tin Leg’s service and sincerely appreciate Ms. Sparkman’s professionalism, knowledge, and support throughout the entire process.

    Vicky from CA
    Review Received: May 28, 2026
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    7 out of 7 people found this review helpful
    Tin Leg policy: Gold

    In the process of submitting a claim. As a non rev traveler I do not have my outbound flight documentation but have provided all hotel receipts and return flight confirmation. I am awaiting reply and curious if this goes through. My coworkers and I travel extensively and this is my first time using this company, I have never filed a claim for n the last ten years. My coworkers and I are curious how this is going to process.

    Tracy from CO
    Review Received: May 28, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    None

    Laura from SC
    Review Received: May 28, 2026
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    0 out of 0 people found this review helpful

Last updated: June 26, 2026