Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
341,815
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AVG. MONTH
7,353
Total Reviews
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SINCE 2014
5,226
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,226 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3789
  • 4
    883
  • 3
    313
  • 2
    119
  • 1
    122
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  • Tin Leg policy: Luxury

    I had an unexpected accident while on board a cruise ship causing me to have stitches to the head. I was concerned that, despite copious amounts of documentation, the insurance company would drag its feet or try to delay any payment. This turned out not to be the case at all. I filed my claim with TinLeg via their website and everything was promptly handled. I would highly recommend them although I hope never to have to file a claim again!

    Dawn from OR
    Review Received: March 29, 2025
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    Tin Leg policy: Gold

    Customer service was very helpful when we made a last minute extension to our trip. They listened well, were prompt, and helped us get the coverage we wanted.

    Melissa from TN
    Review Received: March 29, 2025
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    Tin Leg policy: Platinum

    My experience filing a claim with Tin Leg was relatively smooth. I rated it 4 stars instead of 5 because the person handling my claim did not tell me what all documentation they needed up front. Instead, the requests kept coming in pieces which delayed the process because we went back and forth at least 3 times as they would ask me for something else and I would provide it. I would choose a Tin Leg policy again.

    Nikki from CA
    Review Received: March 28, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Tin leg employees were efficient, polite, and helpful. I highly recommend them.

    Nancy from MO
    Review Received: March 27, 2025
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    Tin Leg policy: Gold

    Filing a claim and providing documentation was very simple. The agent handling my claim was very responsive. I would recommend Tin Leg to anyone looking for travel insurance.

    Kristine from NV
    Review Received: March 25, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    My only question was it was difficult to tell which vendors offered "cancel for any reason", which I wanted. I did discover CFAR option when I clicked on the insurance I wanted to get, so it worked out fine.

    DWJ from WA
    Review Received: March 25, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Always so easy to interact with.

    Shauna from TX
    Review Received: March 25, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Donna from CA
    Review Received: March 24, 2025
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    0 out of 0 people found this review helpful

    Within 3 weeks received a check for my delayed flight claim. I submitted receipts, boarding passes, original itenerary and my passport. I was easy and resolved quickly.

    Tin Leg policy: Standard

    This was our first experience with Tin Leg. We were very satisfied.

    Kathryn from PA
    Review Received: March 23, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Easy company to deal with. Luckily we didn’t have to file a claim. Would consider
    using them again when we travel.

    Lou from MD
    Review Received: March 23, 2025
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    0 out of 0 people found this review helpful