Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
My bag was damaged during the trip due to mishandling with Aer Lingus baggage. We had to duct taped it to make it back to the US. When we filed a claim, Tin Leg asked for additional information which we had to send twice. They asked for the receipt of purchase of the suitcase which we didn’t have. We provided the round trip itinerary and I D’s of all travelers and several pictures of the damaged bag. But without the receipt of prior purchase, they closed the case. This is the first time I filed a claim with a travel insurance and it was not a good experience in my opinion.
Customer Service was very helpful with question I had when applying for coverage
The area we rented in was under an mandatory evacuation during Hurricane Erin so we were not able to check into our rental. We submitted a claim and had approval for a full refund within a week and now expect payment within days. We would highly recommend Tin Leg travel insurance.
On day two of the trip, I think we both came down with COVID: coughing, sore throat, headache. Husband tried to find a doctor but due to language difficulties, he had no luck. We've both had many COVID shots so we were only tired two days. Although we didn't use the insurance, it was nice knowing it was there. I would use them again for an international trip.
I have a legitimate claim and they denied it because I listed my US address instead of my Ecuador address on the application because I can’t receive mail in Ecuador ( they have no postal system). My trip originated in Ecuador, went to the US, which is why I bought travel insurance, then returned to Ecuador. We needed medical insurance while we were in the US, which is why we bought the policy.
Once all the required documents were provided Tin Leg was very prompt in handling my claim. Delays were caused by my primary insurance processing the claim and providing documentation.
My check has been mailed and just awaiting USPS to deliver.
Have used your services for a few years and find dealing with your customer service to set up the insurance to be very easy. Rates are always the lowest, too.
Had to file a claim and the process was smooth. I’ll definitely consider them again for my next trip.
Social Security wont cover me outside the U.S. I drove to Canada and went fishing.
Trip was canceled for medical reasons. Claim required multiple conversations with adjuster to obtain documentation that would satisfy conditions for refund.
Last updated: September 22, 2026