Tin Leg Travel Insurance Reviews
Compare Tin Leg Plans in Just A Few Simple Steps
Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
-
“Tin Leg policy: Gold
Quick access to customer service, very helpful
Kristen from DEReview Received: January 27, 2025Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: GoldChristina from KSReview Received: January 27, 2025Was this review helpful?1 out of 1 people found this review helpfulThe process was slowed because the documentation asked for by Tin Leg was not completely listed the first time, so an additional period of time lapsed prior to payment. The issue was resolved, but the time lapse is an often-described tactic of insurance carriers. I was satisfied with the eventual outcome, but it was a no-brainer for a small amount of money.
“Tin Leg policy: GoldFortunately we didn't need to file a claim so I have little to comment on.
Vicki from VAReview Received: January 27, 2025Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: GoldThe purchase process was easy, the explanation of benefits clear. However, I did have a difficulty to understand how to choose the coverage for the cruise since it has multiple destinations. When called, I was walked through where and how to look for clarification for any questions. I requested to make minor changes , and it was made instantly. I did not have to file a claim, luckily, so I cannot comment on the fulfillment of promises
George from NYReview Received: January 26, 2025Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: StandardThey make you jump through hoops. They could not open the files I sent. Pain in the butt to file a claim.
SHELLY from NYReview Received: January 26, 2025Was this review helpful?9 out of 13 people found this review helpfulResponse from Tin LegWe're so sorry to hear about the difficulties you experienced while filing your claim. We understand your frustration and appreciate you bringing this to our attention.
We've looked into the issue you encountered with uploading your files. It appears the files you submitted were in .mhtml format, which our current system doesn't fully support. This is likely why we were unable to open them, and we sincerely apologize for the inconvenience and extra steps this caused you.
In the meantime, for future submissions, we recommend using more common file types like .pdf, .jpg, .png, or .docx. If you need assistance converting your files, we'd be happy to guide you through the process. Please don't hesitate to contact us directly at 844-240-1233 or email claims@tinleg.com
We value your business and are committed to making your experience with us as smooth as possible. Thank you for your patience and understanding.
“Tin Leg policy: StandardVery good choice of different travel insurance options. Be sure to select any special activities like snorkeling in your coverage to cover these activities. Overall, I would recommend Squaremouth!
John K. from FLReview Received: January 25, 2025Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: GoldThis was my first experience making a travel insurance claim. The representatives at Tin Leg made it very easy. They explained what was needed. They were very patient as the airline was slow to follow up. I was very satisfied and will definitely be recommending Tin Leg to my traveling friends.
Margaret from NYReview Received: January 24, 2025Was this review helpful?3 out of 3 people found this review helpful“Tin Leg policy: StandardVery easy to use. I needed to add a day to my insurance when my flight date changed. It was all very easy.
Mary from SCReview Received: January 24, 2025Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldNot easy to file a claim. Plane had mechanical issues so flight was canceled so couldn't travel.
Nancy from VAReview Received: January 23, 2025Was this review helpful?5 out of 8 people found this review helpfulResponse from Tin LegWe're so sorry to hear about the trouble you experienced with your canceled flight and the difficulty you had filing a claim. We understand how frustrating it is when travel plans are disrupted, especially due to mechanical issues, and we appreciate you taking the time to share your feedback.
We'd like to understand what specifically made filing a claim difficult. Could you please elaborate on the challenges you encountered? Knowing the details of your experience will help us identify areas where we can improve our process and make it easier for other customers in the future.
We value your feedback and are committed to making our claim process as smooth and efficient as possible. Please feel free to contact us directly at 800-240-0369 or claims@tinleg.com so we can learn more and work towards a better experience for everyone.“Tin Leg policy: EconomyERIC from MIReview Received: January 23, 2025Was this review helpful?1 out of 1 people found this review helpfulThe claim interview process was new to me and a waste of time. Seems like a obvious delay and deny plot by the insurer. Will look for other options in the future, which is actually today.