Tin Leg Travel Insurance Reviews

We reported our delay in receiving our luggage upon our return from our trip on 5/22. They said it will be reviewed.We filed a claim only for the purchase of a coat and toiletries. ($126.01)

I have not gone on my trip due to my wife still undergoing chemotherapy and I tried to cancel my policy and get some sort of refund,but was stiffed by you guys. My trip has been rescheduled and I have taken out a better policy for my later trip with a more understanding competitor.

The claim submission was easy and our claim was processed quickly and fairly.

Everything was explained during my telephone conservation. Was happy with the transaction.

I needed to see a doctor while in Scotland after getting a serious chest cold on the first day there. I called the 24/7 assistance line and spoke to a person there in order to get information on how to proceed getting a doctor to see me.they took a lot of our information And never called us back. The assistance line was useless . I will never use this insurance company again . A waste of my money and my time . The service was not as advertised .

The experience was all good.
The website is easy to use.

This is the only terrible experience I ever had with a travel insurance company.
I cannot summarize the entire story herein, as it is discussed in details in my email exchanges with the company.
I shall just say that my claim was ultimately denied, on the distorted ground that the pre-existing condition exclusion waiver would not apply to my trip loss, despite the language of their policy clearly indicating otherwise.
Tin Leg's insurance policy provisions governing pre-existing conditions unequivocally covered my case, and, as a matter of fact, I had singled out that specific insurance policy exactly for POTENTIAL, not necessary, medical situations arising from such conditions.
I laid the inconsistency of Tin Leg's case bare in a conclusive and irrefutable manner.
I must emphasize that I travel extensively and I frequently take out similar insurance policies. This is the ONLY time in my life I was ever denied an insurance claim.
I could not indict the conduct of Tin Leg enough, and I will make sure the company receives the worst possible publicity worldwide.

Excellent customer service and excellent coverage. I thank you so much for this. We had a wonderful trip with no problems at all- and peace of mind because of this coverage -thank you very much

The claim was processed according to the policy, and both Tin Leg and Squaremouth handled the process professionally. However, the outcome highlighted a significant gap between how the coverage is presented and how it works in practice.

The policy references up to $500 in baggage coverage, but a damaged suitcase, arguably the most essential travel item, was limited to a $100 payout due to item categorization. While technically correct, this is not how most customers would reasonably interpret that level of coverage when purchasing a policy.

As a frequent traveler and long-time Squaremouth customer (15+ years, 35+ policies), this experience raised concerns about whether the coverage provides meaningful protection in common real-world scenarios. I would strongly encourage others to review the fine print carefully before relying on this benefit.

The issue was in purchasing the policy. Even though my husband and I were traveling together most of the time the first week I was solo. I purchased our policy together, as I did not see any explanation that both departure dates and return dates needed to be the same. This should be spelled out. I ended up before our trip started taking out another policy just for him with his dates (they were shorter but I was told he would not be covered because he left home a week after I did) I did talk to a customer service agent before the trip who explained that he would not be covered, and she did a good job following up. A short explanation on your website that all departures and returns need to be exact same date would be helpful to others.