Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: GoldShane from CAReview Received: January 10, 2025Was this review helpful?2 out of 3 people found this review helpful
My main complaint about the claims process is that the higher-level plan was not worth the cost. The outcome would have been the same with the basic plan. The claims agent made it clear from the start that his goal was to deny as many claims as possible, showing no empathy or support—just excessive requests for documentation. Surprisingly, I received more empathy, support, and even partial compensation from the airline than from TinLeg, which refused to cover items that didn’t even total 60% of my policy cost.
“Tin Leg policy: PlatinumHad no issues so my contact was only in the beginning. Had questions about the right insurance policy for my needs and a very friendly agent pointed me in the right direction.
Brian from CAReview Received: January 10, 2025Was this review helpful?1 out of 4 people found this review helpful“Tin Leg policy: GoldThank you.
Brian from CAReview Received: January 9, 2025Was this review helpful?0 out of 4 people found this review helpful“Tin Leg policy: GoldDEBRA from GAReview Received: January 9, 2025Was this review helpful?2 out of 3 people found this review helpfulEasy to file a claim. Reasonable time to process, approx 3 weeks.
Didn't appreciate that they paid less than the medical expenses (which they approved) because I had a credit on my account which could have been applied to any expense. So they deducted that from what they paid me. I questioned that and they did not budge. So I will look for other travel insurance companies in the future.“Tin Leg policy: GoldThank you
Eric from MNReview Received: January 9, 2025Was this review helpful?0 out of 7 people found this review helpful“Tin Leg policy: GoldThe web site is terrific, so easy to use and so informative. I phoned squaremouth with a question and was promptly connected to a real person who was able to answer my question quickly and clearly. I could not be more satisfied.
Ronnie from MIReview Received: January 8, 2025Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: GoldNo point in purchasing. I purchased the “cancel for any reason” and they still found any way possible to ensure the claim would not go through since it was more than what we paid for the insurance premium. Will not use again.
Cody from AZReview Received: January 7, 2025Was this review helpful?9 out of 9 people found this review helpfulResponse from Tin LegThank you for your feedback. We understand your frustration with your recent claim.
Cancel for Any Reason (CFAR) coverage is designed to provide flexibility before your trip departure. It allows you to cancel your trip for any reason and receive a percentage of your trip cost back, up to a certain limit. Unfortunately, CFAR coverage does not apply to incidents that occur during your trip.
In this case, it appears you experienced a medical issue while traveling. This type of situation would typically fall under Trip Interruption coverage. However, for a Trip Interruption claim to be valid, the insured must be seen and treated by a qualified physician during the trip.
We understand that you chose to withdraw your claim. If you were seen by a physician during your trip, please reach out to reopen your claim. We hope this helps to explain the coverage and policy details. Your claim adjuster is available to assist with any questions.“Tin Leg policy: GoldYour staff rocked explaining things to me and helping me sort my purchase
Robert from WIReview Received: January 7, 2025Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: AdventureIt was easy and the two representatives I spoke to were both very friendly, helpful and knowledgeable.
Lucas from DEReview Received: December 30, 2024Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldEveryone I interacted with in purchasing your policy was very helpful. I would use you again. Thanks.
Stephen from CAReview Received: December 28, 2024Was this review helpful?0 out of 0 people found this review helpful