Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Had to cancel a trip due to medical emergency. Provided all the necessary documentation. The company requested ridiculous amount of additional documents, which I provided. However, the claim is still not processed. Definitely not easy to work with and good luck if you need to file a claim with them.
Thank you for your feedback. We’d like to help clarify your concerns. Please email your claim adjuster, and we’ll schedule a call to walk through your claim in more detail.
All good. Mostly cared about emergency med evac and medical care-prices were good. Fortunately did not have to use!
They denied my claim based on "pre-existing condition" which is ridiculous because I have NEVER been seen or treated for this condition in the past.
Thank you for sharing your feedback. Your claim was denied because your policy does not include coverage for cancellations due to pre-existing conditions, which is only available in plans with pre-existing condition benefits. We understand this outcome is frustrating. For any additional questions, please email your claim adjuster directly.
Great policy! Led to believe I could extend original policy if trip was extended but underwriter said no.
Nothing really to say. It’s a good website and service. I had need to use my policy so no further experience !! Yay!!
The claim process was a little complicated, but I was able to provide information and claim was processed in the timely manner. I was actually surprised at TinLegs assistance with the claim process. Everything worked out as I would expect from a trip insurance policy..
Although, there was a lot of proof involved in the process, I can understand why it's required. TinLeg was very responsive. I would definitely use Squaremouth and TinLeg again.
The insurance was easy to buy. When using tin leg it had multiple insurances with varying degrees of coverage. This made it easy to pick what we wanted.
Agents are always courteous and willing to help. Most of all, I love that humans actually answer me like in the good old days.
Very good and professional
Last updated: June 29, 2026