Tin Leg Travel Insurance Reviews

I am glad that I did not have to use the insurance, but it was comforting knowing that it was in place if an emergency arose.

Each time I contacted your representatives with questions about the insurance, I received what I needed. They were courteous and pleasant.

We had purchased this policy for our cruise in November 2024.I purchased the policy insuring my wife and me.
Tinleg asked for documentation of the cruise purchase and the cancellation.The original cruise ticket as well as the cancellation showed both of our names- the same names that were on the insurance policy.

Tinleg asked us to provide a picture of a government ID. Previously I purchased with Squaremouth in the last 15 at least 6 -8 policies.On two of them I had claims where no Id was required.The real issue was after I sent in my wife's drivers license it took over a week to tell us that the picture wasn't clear.
The same thing happened with my Id.Trying to communicate thru email or phone was extremely difficult.It was only after I called Tinleg and asked to speak to the claim adjuster's supervisor that I received a call from him.
The claim was paid- but it was not a good experience.

Due to my mom’s surgery, I made an inquiry on “trip interruption” while we were traveling to Hanoi. I received a response in a timely manner which I appreciate very much.

I started my claim but had to have surgery so I haven’t had time to get all of the paper work done but they have been in contact with me. One thing I have found was compared to other insurance companies on your site they require an inordinate amount of information from my Doctors involved. Being this was a last minute, had to cancel 3 days before leaving on trip, diagnosis of breast cancer I have many doctors, hospitals, and testing results to obtain.

They want 6 months of my medical records that cover preexisting conditions for edema that a Dr gave me a no travel slip for. I never saw this Dr before. I dont have 6 months of records

We had to cancel our trip the day before departure Oct30 because my husband became ill. We were busy canceling with our tour operator, airlines hotels, etc. We then filed a claim to be reimbursed for $21,980 under our tin leg policy. We had to prompt them (Robin Assist) to send us the necessary forms and information request. We are not happy with “Robin assist“ which appears to be some sort of computer generated format for sending letters . On November 22, my husband‘s doctor faxed in the three page Medical Certificate. On November 23, we faxed in an additional eight pages of all the documentation requested by Peter King, who appears to be the person reviewing our claim #35188. When we inquired yesterday about the status of the claim, we received another email saying that their team is currently processing our claim and that once we processing is complete, we would receive an EOB. We are wondering how long it is going to take them to complete processing the claim and send our refund as it’s been 30 days since we submitted the claim.

I asked for a change on our policy with TinLeg and the request was immediate and positive.

Thanks for the security for good travel health insurance.

It was very easy to obtain a quote and purchase the policy at reasonable rates.