Tin Leg Travel Insurance Reviews

Thank you for your 4-star review! We're glad to hear everything went well. We’re always striving for excellence, and your feedback is invaluable to us. Could you let us know what we could have done differently to earn that 5th star? We’d love the opportunity to improve and ensure your next experience is flawless.

Thank you so much for sharing your experience with us! We're thrilled to hear that our team provided you with a professional and timely response. If there’s anything we could have done to make your experience even better, please let us know. We’re always looking to improve and would love the opportunity to earn that fifth star in the future!

Thank you for sharing your experience with us. We are sorry to hear about the challenges you faced, especially during such a difficult time. We understand how disappointing it must have been to cut your trip short.

In reviewing your claim, we want to clarify that Trip Interruption coverage requires that a diagnosis be made by a licensed physician at the time of the interruption during your trip. In this case, it appears that since the medical consultation took place after your scheduled return date, unfortunately, the criteria for Trip Interruption coverage could not be met as the policy does require medical documentation from a licensed physician at the location in order to process claims for medical-related cancellations or interruptions. We understand your frustration with needing to submit medical documents to support your claim. Due to insurance regulations, certain documentation is required. We understand that this may seem strict, but these guidelines are in place to maintain fairness and consistency for all our customers.

We regret that this situation has caused you inconvenience and hope this explanation clarifies the policy language.

Thank you for sharing your feedback. We understand how important it is for claims to be processed quickly, especially in challenging situations like yours.

We’d like to clarify that claims are finalized within 15 days of receiving all required documentation. In your case, some additional documentation was necessary to move forward. Our examiner has been working diligently to assist you, including contacting the airline on your behalf to ensure you received the necessary paperwork and providing guidance on rejecting the credit to pursue a cash reimbursement, as per your preference.

We appreciate your follow-up and are glad to hear that Delta has refunded you. With this final update, your claim is on track to be resolved very soon.

Regarding the issue you mentioned with submitting reviews, we take concerns like these seriously. Our team is investigating this to ensure all customers can provide feedback without any technical difficulties.

Thank you for your patience as we finalize your claim. If you have any further questions, please don’t hesitate to reach out directly. We’re committed to ensuring a positive resolution.

Thank you for sharing your feedback with us. We understand how frustrating it must be to face unexpected costs, especially when your seminar was canceled.
All of our policies come with a built-in money-back guarantee, allowing for a full refund if canceled within the policy’s specified review period. This period provides a chance to assess the coverage and make adjustments, including cancellations, if plans change. Once this window has passed, the policy remains active, and the underwriter assumes the risk. When a travel insurance policy is purchased, coverage begins immediately for specific unforeseen events that could disrupt your travel plans, even if your trip hasn’t started yet. For example, if an unexpected event—such as illness, injury, or other unforeseen issues—arises after the policy is active but before your scheduled trip, you may be eligible to file a claim based on that coverage.
This early coverage helps protect you against certain risks from the moment the policy is purchased, providing peace of mind that you’re protected, not only during your trip but in the weeks or months leading up to it. This is why a policy is considered active right after purchase, as the underwriter is taking on the risk from that point forward, regardless of your actual departure date.
We hope this clarification provides some context around why policies can remain active even for events outside of travel cancellations, such as a seminar cancellation. If you have any additional questions about coverage options in the future, please don’t hesitate to reach out.

Thank you for taking the time to share your feedback. We understand how stressful it must have been to face an evacuation due to Hurricane Milton, and we apologize for any additional frustration caused during this challenging time.
Our customer service team strives to provide clear and accurate information based on the details outlined in your policy’s certificate. However, it’s important to note that our agents are not licensed claims adjusters and, therefore, cannot make determinations about coverage or guarantees regarding claim outcomes. Coverage for events like evacuation and returning home depends on specific policy terms, including the definition of "inhabitable," which is ultimately reviewed by the claims department during the claim's review process.