Tin Leg Travel Insurance Reviews

Thank you for sharing your experience and feedback regarding your recent claim. We understand how challenging it must have been to change your travel plans due to Hurricane Helene, especially under such severe circumstances.
In reviewing your policy, we found that the cancellation reason does not align with the covered scenarios outlined in the plan. Although Pinellas County issued an evacuation order, our policies provide coverage only for specific, named situations, such as a direct impact to the insured accommodations, or interruptions to travel by common carriers due to inclement weather (other than named storms), among others. Unfortunately, while your situation involved a named storm and an evacuation, neither falls within the covered reasons under this policy.
We know this is disappointing, especially when you’ve taken steps to protect your trip with travel insurance. If you have any further questions or would like assistance finding a policy that better suits your needs in the future, please reach out. Thank you for giving us the opportunity to review your claim and provide clarification.

Thank you for reaching out, and I apologize for the difficulties you experienced in trying to contact our 24-hour assistance team. We understand how frustrating it can be not to reach support when it’s needed most.
Upon reviewing our records, we were unable to locate any calls or emails from your contact information in our system. It's possible there was an issue with the email address used, which could have caused your messages to be returned. We’d be happy to confirm the correct contact details with you to ensure any future needs are promptly addressed.
Please let us know if there’s anything more we can do, and thank you for your feedback—it’s invaluable in helping us improve our services.

Thank you for sharing your experience and concerns. I understand your frustration, and I’d like to clarify the claims process and our policies to provide some context.
When you submitted your claim, our examiner requested the remaining documents, including your flight itinerary, as part of our standard procedure. Even when there are concerns that coverage may not apply—such as the requirement for a police report in cases of theft—we still need to gather all relevant documentation before making a final determination. This ensures we review the claim thoroughly and fairly and give our customers the choice to continue with the process.
In your case, while the policy does clearly state that a police report is required for theft-related claims, we still wanted to give you the opportunity to provide any additional information that might support your claim. Our goal is always to assist as best we can within the terms of the policy.
I’m sorry we couldn’t meet your expectations this time and appreciate your understanding. If you have any further questions or need additional clarification, please feel free to reach out.

Thank you for sharing your feedback and for your patience throughout the claims process. I understand how frustrating it can be to feel that things are moving slowly, especially when dealing with unexpected disruptions to your travel plans.
To clarify, your claim was initially filed on August 16, and we began reviewing the documents we received on August 22. During our review, we needed additional documentation to process your claim, including proof of payment for your non-refundable expenses. These documents were provided by you in batches throughout September, and our team worked to review each set as quickly as possible.
The final piece of required documentation, proof of no refund for your original return flight, was sent to us on October 22. Once we received all the necessary information, we finalized your claim and requested payment on October 31, notifying you of the approval that same day.
Our goal is always to process claims efficiently, and we truly appreciate your cooperation in providing the needed documents. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help.