Tin Leg Travel Insurance Reviews

Thank you for taking the time to share your experience. I understand how frustrating it can be to deal with additional paperwork, especially when you've already provided a physician's note. To clarify, as part of our standard claims process, we do require a treating physician statement. Unfortunately, the initial form we received was incomplete, and we needed additional confirmation of the specific dates you were unable to travel. This step was necessary to ensure that the coverage criteria were met.

Once we received the completed form with the required information from your doctor, we were able to approve your claim within six days. We truly value your patience and cooperation throughout this process and will continue working to make our claims procedures as straightforward as possible. If you have any further questions or concerns, please don’t hesitate to reach out.

Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to address your concerns as quickly as possible.
We would like to schedule some time to speak with you regarding your concerns. Please visit our Zero Complaint page at - https://www.squaremouth.com/zero-complaint-guarantee and complete this form to open a Zero Complaint case. You will receive an email to schedule a time to speak with a member of our team for a time that is convenient for you.
Your satisfaction is very important to us, and we thank you for allowing us to improve our products and services.

Thank you for sharing your experience with us, and we are sorry to hear about the delay in reaching our Emergency Assistance support during such a challenging time.

After a careful review of your case, it appears that the prompt selected during your call routed you to our customer service team rather than our dedicated Emergency Assistance line, which would have allowed for immediate priority response. We understand how crucial timely assistance is in situations like yours, and we’re working to improve the clarity of our phone menu to help ensure customers get the right assistance without delay.

Please don’t hesitate to reach out if there’s anything more we can do to support you. We’re here to help!

Thank you for sharing your experience. We understand how challenging and stressful this situation must have been for you, especially while managing your health and navigating the time difference.

After reviewing your interactions, we discovered that you were directed to the customer service line after hours instead of our 24/7 emergency assistance line. Our phone system should have advised you of this and provided a prompt to direct you to emergency assistance, and we sincerely apologize for any added frustration this may have caused.

Regarding the coverage information you received, our agent was correct in explaining that while she couldn't guarantee coverage at the time of your call, your claim would be thoroughly reviewed by a Claims Adjuster, who would make the final determination. We regret any misunderstanding about coverage that may have occurred, and we appreciate your feedback, as it helps us improve our service for future customers.

Please feel free to reach out if you have any additional questions or concerns. We're here to help.

Thank you for your feedback. We understand how frustrating it must have been to rebook a flight during your trip and manage the added cost. I’d like to help clarify the coverage details based on your policy to explain our decision.

The Trip Delay benefit in your policy is designed to provide coverage specifically for delays that occur while you are en route to or from your trip, such as when traveling to your destination or returning home. You were scheduled to return home on September 9th and the delay occurred on September 7. Since the delay you experienced happened mid-trip, rather than during travel to or from your destination, it fell outside the terms of coverage under this particular benefit.

We appreciate the opportunity to review this with you, and we’re here to answer any other questions you may have about your policy or the claim process. Thank you again for reaching out, and please let us know if we can assist further.