Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I have only communicated with them via email. They are requesting additional information at this time.
Review Updated: 11/26/2025
I have submitted the requested documents multiple times and I am continuing to be told I haven't submitted the proper documents and explanations I have given them everything I have to process the claim.
Advisor helpful when asking about amount of coverage I needed. Will use again
The claims process required multiple email exchanges and eventually a phone call to resolve the payment amount. Although the resolution was satisfactory in the end, the process was cumbersome and time-consuming.
Initially, the claims processor incorrectly deducted the refund from Via Rail Canada (which we were not claiming) from our other nonrefundable expenses for hotels, tours and flight change fees. Despite several email exchanges, there was no satisfactory explanation from Tin Leg for this calculation. It was only after the phone discussion, that she corrected this (readily) and the correct claim amount was paid to us.
I also found it redundant that Tin Leg wanted credit card statements, in addition to all the invoices provided for the various claimed expenses. This further delayed the claims process.
Finally, it is disappointing that when tours are cancelled, insurance does not cover the cost of the wasted airline ticket to get to the "gateway" or intermediate destination. In our case, we flew from Washington to Winnipeg, but the onward trip to our final destination (Churchill) was cancelled en route. While were able to get payment for hotel and tour expenses in Churchill, we were disappointed to learn that our airfare Washington-Winnipeg-Washington and hotel in Winnipeg were not eligible.
We do not agree with the claims processor's characterization of us getting a "free trip to Winnipeg" if this had been covered by Tin Leg. The bottom line is that our destination was not Winnipeg, but Churchill, and money spent on getting to Winnipeg was a loss, once the Churchill portion of the trip was cancelled.
I had a lost/delayed luggage during one of my flight trips. I called the Custom Service number and they assured me any items I had to purchase were covered. I was to keep all receipts of course.
I have filed a claim.
Second policy purchased through Tin Leg. Both times was a seamless process. Good experience.
The process was easy.
The claim process took a while. The insurer kept coming back for more information but it was eventually satisfied with my claim and made the reimbursement.
They have been easy to work with and more than reasonable in processing our claim
Phenomenal!
very pleasant and efficient staff for sign up on phone line.
excellent coverage.