Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Economy
WHAT AN AWFUL COMPANY. WHAT A SCAM.
I bought this travel cover because (on line one on page one) it said it covered disruption to my trip.
My trip was disrupted by engine failure, an emergency landing in Iceland, and our arrival home a day layer than expected.
Imagine my astonishment and disgust to find that the legal small print of the cover has in fact been calibrated to deny any claims for 'this kind of disruption'?!?!?
What is the point of travel insurance?
I am beyond angry at this situation. Simply referring to some vague legalese to deny a perfectly rational claim, is reprehensible.
I will continue to highlight this scam on social media and via review opportunities.David from TXReview Received: February 6, 2026Was this review helpful?23 out of 25 people found this review helpfulResponse from Tin LegThank you for sharing your feedback. While travel insurance is designed to reimburse specific financial losses or out-of-pocket expenses caused by covered events, it typically doesn’t provide a full trip refund when the travel arrangements were successfully used. We regret that your claim was not resolved as you hoped. For further clarification, please contact your assigned claim adjuster via email.
“Tin Leg policy: GoldHad to cancel a trip for health reasons. Could not have been happier with how the insurance with Tin Leg made it easy to file supporting claim documents and how quickly the claim was settled. Will certainly use Tin Leg again for future trips.
Oswald from COReview Received: February 5, 2026Was this review helpful?4 out of 4 people found this review helpful“Tin Leg policy: AdventureEasy to purchase policy for a great price, called once to get clarification on a coverage issue and got a clear response from rep
Peter from MAReview Received: February 5, 2026Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: PlatinumTin leg provided a link for me to upload documents supporting my claim. It was then handed off to Robin Assist- third party for evaluation. But none of the documents were ported over. Robin Assist’s website was not working to accept the documents so after speaking with them the said to just email the documents. The process so far has been time consuming and unnecessarily difficult.
AM from CAReview Received: February 5, 2026Was this review helpful?5 out of 5 people found this review helpful“Tin Leg policy: GoldI am lucky that I did not need to use the insurance services. I am assuming if I had done so, they should’ve and would’ve completed what they have promised. It was a little bit difficult to set up at first, and I had to make a few calls to Customer Service but they were very nice and helped to figure out the plan that I was getting the cost, etc. actually in the future since I travel frequently to Europe, I would like to have a phone number or an email where I can reach out to them directly and set this up for when I travel abroad.
Carla from FLReview Received: February 4, 2026Was this review helpful?2 out of 2 people found this review helpful“Tin Leg policy: GoldReally appreciate the service... Thank you
Kenneth from TXReview Received: February 4, 2026Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldLynda from PAReview Received: February 4, 2026Was this review helpful?0 out of 0 people found this review helpfulThe representatives were helpful and kept me informed about what documents needed to be submitted. I was able to manage this claim through the website and submitted all needed information as directed.
“Tin Leg policy: GoldTimothy from NEReview Received: February 1, 2026Was this review helpful?0 out of 0 people found this review helpfulI think the claim process was expedited in a reasonable fashion. However, Tin Leg denied the majority of my claim because I paid it with a "certificate", which they don't allow. I actually paid for the majority of the claim ($1,000) with my United Travel Bank, money that I earned from taking United flights. Had I known that Tin Leg would deny the claim because I used my Travel Bank, I would have paid the entire amount myself. I am not sure how I was supposed to know that I couldn't pay with Travel Bank money, but that is how it turned out. I am not satisfied at all.
“Tin Leg policy: LuxuryDeborah from MAReview Received: February 1, 2026Was this review helpful?0 out of 0 people found this review helpfulThe claim process was straightforward. The outcome was fair. My only complaint was having to submit one document twice.
“Tin Leg policy: Goldyour staff is very helpful and informative.
Larry from PAReview Received: February 1, 2026Was this review helpful?0 out of 0 people found this review helpful