Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
404,580
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AVG. MONTH
9,081
Total Reviews
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SINCE 2014
5,677
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,677 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4113
  • 4
    944
  • 3
    344
  • 2
    131
  • 1
    145
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  • Tin Leg policy: Standard

    Traveler diagnosed with medical condition a week before our departure so I called to update our policy. Customer service rep looked into it and informed me that the new diagnosis was too late to be added to the policy and that any situation that would cause us to cancel or interrupt our trip at that point due to the new diagnosis would still be covered. Thankfully we were able to take our vacation without need to cancel or go home early. I was connected with the customer service representative quickly when I called and he provided the emergency number for me should I need it during our trip.

    Amy from MI
    Review Received: August 2, 2026
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Very helpful staffer who helped me find a policy that covered pre-existing conditions, which gave us peace of mind. Fortunately, it wasn't needed.

    Margaret from NY
    Review Received: August 1, 2026
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I was unabke to go on my trip due to flight delays/cancelations. I will be filing a claim as soon as I get proof of refund or no refund.

    Stefanie from MA
    Review Received: August 1, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Platinum

    Great

    Rwucky from CA
    Review Received: July 29, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I called TinLeg to inform of our future claim. The support was very good.

    Christine from TX
    Review Received: July 29, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Great service at a great price!

    Nick from NC
    Review Received: July 28, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    My trip was cancelled as the first flight was cancelled. I tried to cancel my policy as I was not traveling but told I could not.

    Carol from NC
    Review Received: July 28, 2026
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    3 out of 3 people found this review helpful
    Response from Tin Leg

    Thank you for sharing your feedback. We know how frustrating travel disruptions are.
    Our policies include a "Free Look" period for a full refund, which in this case expired the day before your departure date. Once that window closes, the policy remains active so you can file a claim for non-refundable trip losses covered by the policy. We’d like to help you explore your claim options. Please reach out to us with your policy details so our team can assist you further.

    Tin Leg policy: Standard

    I couldn't file a claim because our VRBO was less than 100miles from our home residence. The customer service rep explained this to me and I reviewed my policy and found this. I think this should be highlighted more so people see it. I feel I wasted money for this policy.

    Michelle from MI
    Review Received: July 27, 2026
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    I have filed a claim with Tinleg because I had to cancel my trip on account of illness. Tinleg seems to require an enormous amount of paperwork to document my claim. In addition to a Doctor statement, they also want copies of her medical records.

    Xxx from NY
    Review Received: July 26, 2026
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    It started great the customer service was awesome and caring and professional but now its stalled asking whether I purchased the ticket and where and IDs, letter saying my plane ticket was canceled and not being happy with the letter from the airline doing there part for the taxes if it wasn't canceled they wouldn't be ding that.

    juan from FL
    Review Received: July 25, 2026
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    1 out of 1 people found this review helpful

Last updated: September 21, 2026