Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Not a real comparison, as all policies are by same underwriter.
Claim in process for a trip I was unable to take. Email response was not precise enough to let me know whether the materials I submitted detailing my nonrefundable expenses was sufficient. Request for medical notes from multiple doctors is overkill. A single doctor's note from my *** should be sufficient. I didn't WANT to cancel this trip; an inability to stand or walk fir more than a few minutes, and instruction by my doctor to stay off my foot necessitated canceling. A note from my doctor to that effect should be sufficient.
Thank you for sharing your experience, and I’m sorry to hear about the difficulties with your trip and the challenges you’re facing in the claims process. I understand that providing additional medical documentation can feel overwhelming, especially when your circumstances required a last-minute cancellation.
While our policies are supported by multiple underwriters, they all require official medical documentation for claims involving medical reasons. Unfortunately, a doctor’s note alone isn’t sufficient, as the claim review process requires complete medical records to confirm the reason for cancellation meets the “Covered Sickness” criteria.
Our examiner reached out on October 24 with details about the additional documentation needed, and we’re here to help if you need any clarification or support in gathering these documents. Thank you for your patience, and please let us know if there’s anything we can do to assist in moving your claim forward.
Securing the trip insurance was fast and easy. The price point was also very good and no issues when we had to extend the policy by two days. Just a very modest cost increase. Will definitely use Tin Leg again!
Very easy and when I had a question prior to trip they called back promptly.
I really only had one question for the customer service department and they answered it with professionalism.
We had to cancel our trip prior to departure due to a serious illness. Tin Leg Insurance company was easy to work with and timely with responses. After gathering the appropriate documents, they fully refunded our trip.
Having a WhatsApp number, in case of an emergency, when traveling internationally is a must and you do not have one.
Thank you for your feedback. We completely understand the importance of having reliable communication options during an emergency, especially when traveling internationally.
We want to clarify that our emergency assistance team is available 24/7 to assist with any urgent situations. They can be reached through several channels, including WhatsApp, and also accept collect calls to ensure you can always get the help you need, no matter where you are.
Upon reviewing our records, we did not find any emergency assistance cases opened under your policy during your trip. If you encountered any issues that weren’t addressed, we encourage you to reach out directly so we can look into it and make sure your concerns are resolved.
Thank you again for choosing us, and we hope to better serve you in the future.
My claim was pretty small - just an extra night in a hotel and food due to 24-hour delay in our international flight. The website for uploading supporting documents and filing the claim was pretty user friendly; however, I felt some of the documentation requested was overkill given the size of the claim. But, overall I am satisfied since query emails were answered in a timely manner and I got there in the end. Would definitely have been worthwhile for a larger reimbursement!
Purchasing tin leg was great. Now that I have had to cancel my cruise I’ll let you know how it ends :)
My injury occurred in a small town in Spain, I have provided as much documentation as I have available but it seems they need more. It’s been difficult and time consuming to get through the process.
Thank you for sharing your experience with us. We understand that handling a claim from abroad, especially in a small town, can be challenging, and we apologize for any frustration caused by the documentation requirements.
Our team reviews each claim as thoroughly as possible, and since travel insurance is a highly regulated industry, we must obtain certain documentation to proceed with a claim decision. On October 21st, we shared a list of the additional documents needed by email, and we’re here to assist if you have any questions about gathering them.
If there's anything we can do to help make this process easier or clarify what’s needed, please don’t hesitate to reach out to our team. Thank you for your patience and for working with us to resolve this.
Easy to purchase .Coverage was easy to understand. No need to file a claim