Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Gold
I unfortunately could not make the trip happen due to myocarditis and a cardiac ablation. I also have tremendous one pain....so I'll have to postpone this trip of a lifetime for another year or 2.
I did file a claim and am waiting for your response.
Thanks for all,
marinaMarina from COReview Received: October 7, 2024Was this review helpful?1 out of 3 people found this review helpful“Tin Leg policy: GoldIt is nice to have the peace of mind afforded by the travel insurance.
Margaret from TXReview Received: October 7, 2024Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldExcellent service in assurance that all was well with our coverage if we needed it as we had had to postpone our trip almost a year and were anxious not to lose our initial investment. Thanks!
Katharine from ORReview Received: October 6, 2024Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: LuxuryThey were straightforward and informative, and efficient in delivery of the policy. Peace of mind.
Evette from FLReview Received: October 6, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldJack from NCReview Received: October 6, 2024Was this review helpful?1 out of 1 people found this review helpfulWe have provided all of the requested documentation that your representative, Erin Sparkman, requested. All documentation was submitted via email on the day it was received We received an email that our claim was approved and payment was issued on 10/24/24. We then received one follow up email that we would receive the check on 10/30/24. Then we received an additional email that we would receive the check within 10 business days from 10/24/24. We contacted Ms Sparkman on the 10th day and she emailed that not enough time had passed to wait until the following week which we have done. At present 13 business days and 16 mailing days have passed. No check and no comments from anyone associated with your firm. We had to file this claim due the disruption and damage caused by hurricane Helene. We live in western NC and with the devastation and disruption than we have experienced, we were sure that at least this claim would be paid as promised. That was our mistake
We have informed Ms Sparkman that the check has, again, not been received and that we are going to post our story on Friday 11/15/24 on social media so that others won’t have this issue in the future. We have given Ms Sparkman the opportunity to end this problematic process by sending a check via FedEx so that we receive it before Friday. If that is done we will not post what has happened to us. We would appreciate a follow up from someone, other than Ms Sparkman, with an explanation and a resolution
Sincerely
Jack and Charlotte Morgan“Tin Leg policy: GoldGreat customer service
Zina from CAReview Received: October 6, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldDid not need to file claim, but it was comforting knowing we had coverage if we needed it.
Elizabeth from TXReview Received: October 5, 2024Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldWas unable to travel due to injury. Received the expected claim in a timely manner.
Thank You.TO from OHReview Received: October 5, 2024Was this review helpful?9 out of 9 people found this review helpful“Tin Leg policy: GoldI was disappointed in the claim process.
I bought an insurance policy in good faith. It should not have been this hard. I submitted all my detailed medical records promptly.
Each time more info/verification was requested. I never would have bought this policy,
I did finally get approval but it truly should have been an easier process.It felt like Tinleg was pushing back hoping I would give up on the clam. I was already incredibly disappointed to miss my trip due to hip replacement surgery.
Why wouldn't I want to go on a trip I booked almost a year and half before?
The angst of trying to get this 1,000% legitimate claim approved should not have required the time and effort it took on my end....overall I'm happy it was finally approved but the process left much to be desired.Sincerely,
Charles MalamentCharles from MDReview Received: October 5, 2024Was this review helpful?13 out of 13 people found this review helpfulResponse from Tin LegThank you for taking the time to provide your feedback. We're truly sorry to hear about the challenges you experienced during the claims process and understand how difficult it must have been to miss a long-anticipated trip due to your surgery.
While we’re glad your claim was ultimately approved, we understand your frustration with the steps involved. It’s important for us to ensure that all claims are handled thoroughly and in accordance with the policy, which sometimes requires additional documentation to verify covered losses. In your case, once we received the final documentation on September 24th, we were able to finalize and approve your claim within 6 business days. While we aim to make the process as smooth as possible, we apologize if it felt like we were asking for unnecessary details, as this was not our intention.
Your feedback is valuable to us as we continuously strive to improve the customer experience. If there’s anything more we can assist you with or if you have any further concerns, please don’t hesitate to reach out.
“Tin Leg policy: BasicExcellent Product and Service
Michael from CAReview Received: October 4, 2024Was this review helpful?0 out of 0 people found this review helpful