Tin Leg Travel Insurance Reviews

My flight was cancelled and after rescheduling it I made contact with Customer Service to get the departure date changed on my policy. The representative I spoke with told me that the dates on my policy were wrong to begin with and then we went into a lengthy conversation about what such a change involved. This was very stressful (my flight was rescheduled to that evening) time consuming and ultimately unnecessary.

The representative called back later to let me know that I had a duplicate policy and they would refund the cost of that and change the dates on the policy he claimed the dates were originally incorrect on and without further charge. While on the phone I checked my records and it turned out that the representative had failed to look at the year on the policies and it turned out he was looking at a policy I took out for a trip around the same time last year! He apologized. Such a basic mistake that caused me such inconvenience.

Customer service during the emergency was horrible - added a lot of uncertainty to what would happen as we were facing a category four hurricane

Always easy to compare plans and prices. Agents friendly and helpful. I have never had any issues filing claims if needed. The claim process is straightforward.

I liked the ease of searching for a policy and comparing different ones. I do not like all of the different verbiage used in different policies. I called several times before purchasing to get explanation of coverage. I find travel insurance to be a little “scammish” in that it is very specific of what is covered and not covered. If you ask about a scenario and if it is covered, the answer will be “it depends.” The reviews for the claim process tend to be not great. In the end, I did not have to make a claim.

I liked the ease of searching for a policy and comparing different ones. I do not like all of the different verbiage used in different policies. I called several times before purchasing to get explanation of coverage. I find travel insurance to be a little “scammish” in that it is very specific of what is covered and not covered. If you ask about a scenario and if it is covered, the answer will be “it depends.” The reviews for the claim process tend to be not great. In the end, I did not have to make a claim.

I liked the ease of searching for a policy and comparing different ones. I do not like all of the different verbiage used in different policies. I called several times before purchasing to get explanation of coverage. I find travel insurance to be a little “scammish” in that it is very specific of what is covered and not covered. If you ask about a scenario and if it is covered, the answer will be “it depends.” The reviews for the claim process tend to be not great. In the end, I did not have to make a claim.

Working with Tin Leg was great. I requested several changes which were made right away and when our trip got rescheduled you were able to transfer our coverage to the new trip without any increase in premium. Great customer service. This is our second policy with you and we will continue to use you for our future travel needs.