Tin Leg Travel Insurance Reviews

We have purchased Tin Leg insurance for several trips, but never needed to file a claim until our most recent trip out of the country. One of us needed medical attention on our trip and submitted a claim to cover the expense. The claim process was quick and easy. We will continue to make Tin Leg our first choice for travel insurance.

Although we had a legitimate trip interruption due to a flat tire, with no spare provided in the car rental, and were delayed by more than 20 hours, lost the money on a nonrefundable hotel room and spent the night in the car rental because no assistance could be provided, this did not fit your definition of trip interruption, so we feel our money on the policy was wasted and we had a false sense of security by having it.

it was a seamless experience

I had issues with a previous claim from IMG. They were unprofessional and oblivious to the issue. I complained through Squaremouth and the claim settled quickly thereafter. The Squaremouth mediator was fabulous. So I decided to use squaremouth again but a different company. I had a wonderful trip with no issues but had the peace of mind that I was covered if something came up. Thank you!

Great service

Trip cancelled because flights were cancelled to Japan by United Airlines as one of the biggest Typhoons of the season hit Tokyo! I notified your (24 hour emergency) customer service 48 hours before insurance was due to kick in…just wanted to move payment out to different dates when we reset up the same itinerary; which consequently has been done. Underwriting, through your representative, said they did this doing Covid, but not anymore!! BS!!! The cruise company and the airlines reset everything for us, but my travel insurance is/was a joke!! If I would have purchased the travel insurance through the cruise company and signed a waiver for “no claims” during the first cancelled period, they would have refunded the money back, or set up new dates for us at no charge; just simply shifted the dates. To summarize, calling in advance of utilizing your travel insurance at all, in an emergency cancellation situation, at no fault our ours, and just wanting to change dates of the same trip once they had been chosen, I was told could no longer be done!! So, the only thing that was forfeited with multiple hotels, first class air, and a 14 day cruise, was the TRAVEL INSURANCE…simply a joke!

It is only fair and reasonable that either the money is completed refunded or credited for our new dates to the same itinerary as you were notified 48 hours in advance, we did not use the insurance, and more importantly for you, your competition offers this as a standard business practice; why would anyone ever utilize your travel insurance when this is available? I will inform all my fellow travelers anyway I can, socially, personally, etc. of this ridiculous policy if not rectified!

I hope you enjoy the $1700 that you needed so badly to uphold a ridiculous underwriting scheme! Tin Leg is a joke, and Squaremouth needs to be rated the same for representing this company and their offerings!

I am happy to have the insurance and hope I don't need it. It provides me with peace of mind. All the representatives I spoke with were helpful and informative.

I couldn't believe how much information I had to provide in order to collect approximately $16 for a meal because of a delayed flight. Makes me wonder how many hurdles I would have to go through if I ever had a large claim.

Helpful and knowledgeable