Tin Leg Travel Insurance Reviews

Easy to sign up on line and agent was very knowledgeable and helpful in increasing insurance as we added payments to our trip.

I have never written a bad review before, so I was unaware that zero stars was not an option. I hate that I'm having to leave even a single star. I wish I had seen all the other terrible reviews. I am sure SquareMouth pays a service to only have the good reviews most noticeable (using our policy money to do so, since they certainly did not cover our losses). I am so glad our hard-earned money can go to supporting a dishonest company.

1. Absolutely HORRIBLE customer service. You can not get through to anyone at any time. The 800 number is a black hole. No one calls you back. Their letters read, "Please do not hesitate to contact me if you have any other questions regarding this decision." Complete joke. They know there is no way you will be able to "contact them" via phone, and if you email back with a question, they do not respond.

2. Horrible coverage. We bought a "cancel for any reason" policy that cost over $400 for a 5-day trip. The trip was cancelled due to the cloud strike. Tin Leg did not reimburse us because the hotel offered a voucher. We could not use the voucher in the limited time the hotel gave us, so we were out the entire amount. I understand why a hotel can't reimburse everyone who had to cancel. If I could have cancelled the hotel on my own with a full refund, then why get insurance in the first place?

I have written back asking what policy would have covered this trip since the "cancel for any reason" did not. Of course, I will not hear back. So, not only are we out the money, but we will have no answered questions either. Complete misrepresentation and dishonest business practice.

Seamless, repeat customer

Piece of mind knowing that I purchased protection in the event something happened, and could call for assistance that would help me through my travel issues.

Called customer service about making a claim. Was told to go through claim process on line. Filled out info, never heard back about my claim.

My trip was good. Only thing is we had a 16 hour delay and my claim is in progress so until then my rating will not be completely accurate.

Representatives very helpful and courteous. We’re still awaiting response to our claim. We were unable to take our trip due to unexpected illness and hospitalization

This is the second time that I have purchased a policy with Tin Leg. Each time I found the interaction very pleasant and stress-free. I was easily able to reach a human being and didn’t have to plod through a series of menus. The policy cost was very competitive and the policy had everything I wanted. Each time the person I spoke with was very patient. I have to say that, having never had to file a claim, I can not say what it would be like filing a claim and getting reimbursement, but just buying the policy, getting a policy that has the coverage I’m looking for, and interacting with Tin Leg has been very positive.

Easy to use and good coverage

We had to cancel our cruise due to illness. Filing the form and sending the necessary documentation was easy and the claim was allowed in full in a short time period.