Tin Leg Travel Insurance Reviews

The staff I spoke to were very knowledgeable, efficient, and patient. I needed the policy explained a few times and she was willing to answer every question with endless patience

Very accommodating as we changed trip dates and destinations.

Regarding the claim process. When you request documentation for the claim, don't wait a week to then come back and say that is not what we wanted...we need this instead. That is aggravating and a total waste of time. Someone should be reviewing the documentation and getting back to you the same day in order to prevent delays. I have worked in the insurance industry for over 30 years. This is best practice. If you want top of the food chain service this is what needs to be done.

I am waiting to file my claim as I am trying to get American Airlines to cover a non-refundable hotel night missed due to flight delay. How long do I have to file my claim? I called when that happened and was advised to wait until the trip was complete to file.

I tried to file a claim cause one of our travelers didn’t go. She didn’t go due to the health of her grandma and not being comfortable leaving the country. I was told I had to get medical records of her grandma. Her grandma isn’t dieing today but has had ongoing health issues that our girl wasn’t feeling comfortable going. I am not going to ask her for medical records. I will not be using your insurance again as I have never been asked this before when I have had to cancel one traveler in our group. Again. She isn’t dienjnf currently but her health was enough for Sam to not want to go.

I had to cancel my trip due to sickness and provide my ID, medical records, proof of payment and cancellation on JULY 8, 26. However, it was not sufficient and asked med to go to the Urgent Care and request that a doctor sign a physicians statement which is redundant and unnecessary because I had submitted the medical records.

I am still awaiting for refund. If I do not have my money in one week I will file a complaint with the DOI.

Too much non essential information requested multiple times to validate the claim. But in the end the claim was appropriately resolved.

Has requested the flight information 3 times, although I have sent it
previously. Requesting a receipt for the purchase of the damage luggage although it is a few years old & we don't have a receipt where we purchased it.

I was unable to make my trip due to a surgery that I had to have and a long recovery period still going on. because the airlines gave me points for other flights your company would not reimburse e me for my flights. I am unable to use those flights because of my long recovery time. You made me take a lot of time getting 3 Dr.s to fill out forms which was very time consuming and still not getting back my $722.00 that I spent for flights. I will never use your company again and will never suggest that anyone use it. It was also impossible to even talk to a a live person. So disappointing for the amount of time I took in getting all of the information that you said you HAD to have.

I had a non emergency issue when in Croatia. Called the customer service line, left a voicemail. Got a call back 2 days later. It would be helpful to have someone available 24hrs for non emergency issues for assistance.
Overall. Very happy with the coverage.