Tin Leg Travel Insurance Reviews

called for clarification when obtaining insurance

I was delayed on my way home and unexpectedly spent 4 nights in an airport away from home. I called customer service from there to understand my coverage. It was easy to get through -- during business hours only tho -- and my questions were answered. However, it was disappointing that my policy won't cover anything on the return trip, even tho I was still across the country.

I filed a claim with Tin Leg on 1/26/26. I received an automated email. I haven't heard from them. I also sent an email. Please help me process my claim. What is the point of buying travel insurance if you can't get the coverage owed?

I am quite disappointed seeing that Tinleg declined my claim - trip delay was the cause and main reason to get the insurance.
If they act similarly in other situations (e.g., emergencies where you need to get to your home country) I would not want to make that experience. I will be hesitant to buy another insurance from Tinleg

I understand the importance of trip insurance, and I always purchase CFAR with my policies. The most important factor in my purchase is cost weighed against benefit. I want coverage of at least 75%. This is what is important to me.

I called to ensure I had purchased the proper plan. Csr ensured that I had purchased an appropriate plan. It was nice to be ensured we were covered. I was very pleased with the whole process

I called your company to ask about making a claim and I was told by the agent that my trip had ended and I therefore had no possibility of making a claim unless it was for "additional expenses." I was too sick to call until a few days had elapsed.

My trip to India via Frankfurt was great. My return trip was awful. My flight was late so I missed my connection, I was put on a different airline without being asked if it was what I wanted, I was bumped down from business class to coach, despite having paid for Business for my entire trip, I have an artificial knee and I explained very politely that I would be unable to fly cabin for 10 hours. The rush to get to the connecting flight and back to the US didn't allow for a phone call.

I have seen my Chiropractor and Physical Therapist since returning as a result of the difficult travel conditions on my return home. I became ill on my second day home. I am also 73 years old.

When I talked to your agent I was given no information that was helpful. She said I could not claim anything since there were no out of pocket expenses.

I didn't file a claim because your agent told me that there was nothing to claim. I would have thought with a $477 insurance tab for a 3 week-long business class trip that there might have been some kind of compensation for over 12 hour late arrival and being bumped down to coach for a flight across the country.

Knowledgeable and very nice staff every time we interacted with them. Would not hesitate to go with them again.

The purchasing of plan was good, price competitive was good.
Will be filling a claim so can’t comment yet on how that goes