Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
325,135
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AVG. MONTH
6,906
Total Reviews
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SINCE 2014
5,114
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.08/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,114 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3714
  • 4
    863
  • 3
    308
  • 2
    117
  • 1
    112
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  • Tin Leg policy: Gold

    The agents were very helpful!

    Peter from VT
    Review Received: October 23, 2025
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    Tin Leg policy: Gold

    Took out insurance with TinLeg for$ 280.00. Would like to see what kind of coverage is available if ill during our trip.

    Sincerely,
    Maureen T. Nelson

    Maureen Nrlson from WA
    Review Received: October 22, 2025
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    Tin Leg policy: Gold

    I ended up needing leave a week early and stayed 4 weeks in Europe instead of 3. I contacted Tin Leg to let them know and I anticipated paying more premium. They extended my coverage period at no extra cost. Great service.

    Joey from AR
    Review Received: October 22, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Silver

    Hoops and mountains of paperwork that no normal person could jump through. I am a seasoned executive with 20 years experience and I barely endured your outrageous requests.

    DOUGLAS from MO
    Review Received: October 22, 2025
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    0 out of 5 people found this review helpful
    Response from Tin Leg

    Thank you for your feedback. We immediately reviewed your claim and want to confirm that we took swift action to correct the experience. Your file was expedited and, once reviewed by a supervisor, the necessary payment was processed immediately.

    Tin Leg policy: Silver

    coming home my flight was canceled at JFK airport. I tried to call for assistant but did not get an answer on the phone. looked over policy and found it only cover $100 for the overnight canceled flight. all hotels cost were over $300 to $500. I ended up seeing in the airport. it was a bad experience.

    ken from VA
    Review Received: October 20, 2025
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    0 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Top notch company. Great coverage!

    Paul from IL
    Review Received: October 20, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Always best information and options

    Mary from MD
    Review Received: October 17, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I can't really give a thorough rating without going through the claim process. That will tell me what the company is really like. In terms of purchasing policies, they are great. Lots of options with easy comparison.

    Laurie from CA
    Review Received: October 16, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Initial purchase, documentation from Tin Leg as well as guidance when we called were excellent. We filed a claim for $ 652 and change after we returned. To date, Tin Leg has sent a response indicating that the claim has been approved and that a check for $ 595 is in the mail. They missed another $ 57 and change pharmacy change for which we have sent supporting documentation (again) and are awaiting a response which appears to be taking a while longer than our expectations. Claim processing and response would be 4 Stars or a bit less based on this delay.

    Subramanian from OH
    Review Received: October 15, 2025
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    0 out of 5 people found this review helpful

    Review Updated: 11/12/2025

    Very satisfied despite the one issue which was resolved. Plan to use TinLeg and Squaremouth again for future travels.

    Tin Leg policy: Gold

    Easy and fast. I had a good experience.

    Neftali from LA
    Review Received: October 15, 2025
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    0 out of 0 people found this review helpful