Tin Leg Travel Insurance Reviews

Thank you for sharing your feedback with us. We understand that your claim was initially postponed until your return home on 8/10/24 to ensure that all of your incurred losses were accurately accounted for. Now that you're back, we've sent you an email to reschedule your claim interview at a convenient time for you. Our goal is to make this process as smooth and efficient as possible, and we're here to support you every step of the way.

Please don't hesitate to reach out if you have any questions or need further assistance. We appreciate your patience and look forward to resolving your claim.

Thank you for taking the time to share your experience with us! We're glad to hear that you found the claims process straightforward and easy to use. We strive to provide the best service possible, so if there's anything we can do to improve or if you have any feedback on how we can earn those extra stars, please don't hesitate to let us know. Your satisfaction is our top priority, and we’re here to assist you with any questions or needs you might have in the future.

Thank you for reaching out to us and sharing your experience. We understand that having your flight canceled can be incredibly stressful, and we strive to provide the best possible assistance during such challenging times.

Our customer service representatives are here to offer general guidance, but please understand that they are unable to guarantee coverage for specific expenses. Each claim is unique, and coverage can only be determined by our claims examiners upon a thorough review of your policy and the circumstances of your claim.

We encourage you to file a claim so our team can carefully evaluate the situation and determine if it qualifies as a covered event. You can easily file a claim on our website https://www.tinleg.com/report-claim, and our claims examiners will review it promptly.

Thank you for reaching out to us and providing detailed information regarding your recent claim. We understand your frustration and appreciate the opportunity to clarify the situation.
After a thorough review of your claim and the supporting documentation, we would like to explain the reasons for the denial in more detail. The policy you purchased includes a 180-day look-back period for pre-existing conditions. Our records indicate that you were seen and diagnosed with your condition within this look-back period.
The pre-existing condition exclusion applies in cases where the insured's condition was not stable at the time of policy purchase. This is one of the critical requirements for the pre-existing condition waiver, and unfortunately, it means you did not qualify for this waiver.
Your claim was carefully reviewed by our underwriter, and an appeal was also considered. Since no new documentation was submitted during the appeal, the original decision was upheld.
We regret that this situation has caused you inconvenience and disappointment. Our goal is to ensure that our policies are clear and transparent for all our customers. If there is any additional information or documentation that you believe might impact the decision, please feel free to submit it, and we will be happy to review your case again.
I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.