Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Gold
They asked for additional information several times but it was all reasonable and obtainable and once they had everything they processed and paid the claim very quickly. I would definitely use them again.
Randolph from FLReview Received: June 23, 2024Was this review helpful?4 out of 4 people found this review helpful“Tin Leg policy: StandardCall taker was very helpful in figuring out what kind of policy did what I wanted
Murphy from VTReview Received: June 22, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldMonica from TXReview Received: June 21, 2024Was this review helpful?0 out of 1 people found this review helpfulI feel that the process was long and tedious. I felt that the adjuster made an instant decision at our first call & strung me along for almost 2 months requesting more and more information. Then I was declined. This whole experience has taught me that trip insurance is a scam and waste of money.
“Tin Leg policy: GoldGreat customer service and good policies for coverage and price.
Miriam from CAReview Received: June 21, 2024Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldWas able to easily call and adjust policy before trip.
Henry from NYReview Received: June 21, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldEasy process to file a claim. Quick refund after all required documentation was submitted. Appreciated the various options to submit my paperwork and reimbursement payment. Spoke with agent to reopen my claim when cruise line wouldn't cover my pre-cruise hotel. Tinleg is my go-to insurance company for all my vacations.
ELAINE from CAReview Received: June 20, 2024Was this review helpful?5 out of 5 people found this review helpful“Tin Leg policy: GoldAt this moment I am EXTREMELY unhappy with TinLeg. I have provided accurate documentation and the level of what they are still requiring is ridiculous. I have had numerous email correspondence and one phone call since filing the claim. I asked for my adjuster to call me back 2 days ago and have yet to hear from her.
I took out a $7000 policy and am requesting, with documentation, less than $700. This is the first time I have had to file a claim on travel insurance and I’ve decided it’s a scam!!! Trust me, I will be bombarding social media with my feedback about Squaremouth and TinLeg if this does not get resolved.
I am beyond frustrated.
Kimberly from TXReview Received: June 20, 2024Was this review helpful?3 out of 7 people found this review helpfulResponse from Tin LegThank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim. Insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster is available to assist and has sent you a list of which specific documents are needed to support your claim. The email should include a link to schedule a time to meet with your adjuster to address all of your concerns and answer any questions you may have. We appreciate your patience and hope to make the process smoother for you moving forward.“Tin Leg policy: PlatinumI had made an error on the dates of the coverage and customer service was excellent in assisting me with the changes.
Christopher from NJReview Received: June 20, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldI like the use of use of the website, especially the filter options and plan comparison capability.
Mary from CAReview Received: June 19, 2024Was this review helpful?3 out of 4 people found this review helpfulResponse from Tin LegThank you for taking the time to share your feedback with us! We're glad to hear that you enjoyed using our website, particularly the filter options and plan comparison capabilities. It's great to know that these features have been helpful to you.
We noticed that you rated your experience with 3 stars and we’re always striving to improve. Could you please let us know what we could have done better to earn a higher rating from you? Your insights are valuable to us as we continue to enhance our services and ensure a top-notch experience for all our customers.
Thank you once again for your feedback. We look forward to hearing from you.
“Tin Leg policy: GoldOur agent has repeatedly requested additional documentation regarding our claim. We have been cooperative and transparent with all information and detailed documentation. As Linda was in extreme hip pain, we were forced to cancel our trip, as advised by her surgeon. She is now recovering from total hip replacement surgery performed on May 31st, and Tin Leg has not completed our claim loss. We have provided excellent documentation for our proof of loss as outlined in our Gold contract #53-TLG-54B-E1280.
It has been over 3 months since our trip was cancelled, with no compensation for our loss.John from WAReview Received: June 18, 2024Was this review helpful?6 out of 7 people found this review helpfulResponse from Tin LegThank you for sharing your feedback. We are sorry to hear about the frustrating experience you had with the claim process.
We understand how distressing it can be to deal with extensive paperwork and delays, especially during a time when you are already dealing with a challenging situation.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require a missing invoice to support your claim. Insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster is available to assist and has sent you a follow-up email explaining in detail the need for the invoice to support your claim. We appreciate your patience and hope to make the process smoother for you moving forward.